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Slight hang when loading Firefox 27.0.1 on Windows 8.1 Pro

h.qriobo replied
Infinish

I just upgraded from Windows 8 Pro to 8.1 and installed Firefox 27.0.1. Now Firefox has a fairly substantial delay when loading. When I say "fairly substantial" I mean about 6 seconds, every other program including IE is instantaneous and even Photoshop loads in about 3 seconds. I've tried everything I can think of, uninstall and re-install (including removing registry entries), turned windows firewall off, disabled add-ons, reset Firefox, etc, etc. Nothing has worked. Any suggestions?

I just upgraded from Windows 8 Pro to 8.1 and installed Firefox 27.0.1. Now Firefox has a fairly substantial delay when loading. When I say "fairly substantial" I mean about 6 seconds, every other program including IE is instantaneous and even Photoshop loads in about 3 seconds. I've tried everything I can think of, uninstall and re-install (including removing registry entries), turned windows firewall off, disabled add-ons, reset Firefox, etc, etc. Nothing has worked. Any suggestions?

All Replies (1)

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

if not work, try installing Ccleaner and clean all the options available to Firefox Thank you.