X
Tap here to go to the mobile version of the site.

Support Forum

I am unable to download & convert You Tube videos while using FireFox 26.0 & Downloadhelper 4.9.21

Posted

I have been using FireFox with DownloadHelper for years without any issues. However, I am no longer able to convert You Tube videos from flv to wmv. I have reinstalled both programs and tried reverting to an older version of FireFox. Any suggestions?

I have been using FireFox with DownloadHelper for years without any issues. However, I am no longer able to convert You Tube videos from flv to wmv. I have reinstalled both programs and tried reverting to an older version of FireFox. Any suggestions?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • Google Update
  • 5.1.20913.0

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • DownloadHelper 4.9.21 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • avast! Online Security 9.0.2013.75 (wrc@avast.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Parallels Display Adapter (WDDM)
  • adapterDescription2:
  • adapterDeviceID: 0x4005
  • adapterDeviceID2:
  • adapterDrivers: prl_umdd prl_umdd10
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1ab8
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedGfxCard']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-3-2013
  • driverDate2:
  • driverVersion: 9.0.24172.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 2
  • webglRendererMessage: [u'blockedGfxCard']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.update: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0.1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1392161175
  • places.history.expiration.transient_current_max_pages: 53676
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1392161396

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8838 solutions 72241 answers

I don't see why this would stop working. Could you try the support process for the add-on? http://www.downloadhelper.net/support-expert.php

I don't see why this would stop working. Could you try the support process for the add-on? http://www.downloadhelper.net/support-expert.php
jscher2000
  • Top 10 Contributor
8838 solutions 72241 answers

Also, the current release of Firefox is Firefox 27. When you're ready to upgrade, you can use Help > About Firefox > Check for Updates.

Also, the current release of Firefox is Firefox 27. When you're ready to upgrade, you can use Help > About Firefox > Check for Updates.

Question owner

The download helper support only recommended I use the most recent version and I already was. Any other suggestions?

The download helper support only recommended I use the most recent version and I already was. Any other suggestions?

Question owner

I am now using v. 27 with the same result.

I am now using v. 27 with the same result.
Moses
  • Moderator
459 solutions 3607 answers

As jscher2000 mentioned, this shouldn't happen at all since you have no other extensions installed that would interfere with it. You might want to try contacting the developer. http://www.downloadhelper.net/contact-us.php

As jscher2000 mentioned, this shouldn't happen at all since you have no other extensions installed that would interfere with it. You might want to try contacting the developer. http://www.downloadhelper.net/contact-us.php

Question owner

This is so frustrating. I am using the newest version Fire Fox and Download helper. The You Tube video starts to download but quickly goes to a failed conversion. Does anyone have any new ideas?

This is so frustrating. I am using the newest version Fire Fox and Download helper. The You Tube video starts to download but quickly goes to a failed conversion. Does anyone have any new ideas?
Moses
  • Moderator
459 solutions 3607 answers

What error message does it give?

What error message does it give?
jscher2000
  • Top 10 Contributor
8838 solutions 72241 answers

I've used the extension, but not the conversion feature. Maybe update the ConvertHelper? http://www.downloadhelper.net/conversion-manual.php

I've used the extension, but not the conversion feature. Maybe update the ConvertHelper? http://www.downloadhelper.net/conversion-manual.php

Question owner

I updated and tried the ConvertHelper...still doesn't work.

The message I get is:

Conversion job completed 'filename'.wmv failed converting

Could there be a problem with my converter license even though nothing indicated there is?

I updated and tried the ConvertHelper...still doesn't work. The message I get is: Conversion job completed 'filename'.wmv failed converting Could there be a problem with my converter license even though nothing indicated there is?

Question owner

I tried the online helper and it was no help.

I tried the online helper and it was no help.
jscher2000
  • Top 10 Contributor
8838 solutions 72241 answers

I don't have any other ideas, sorry.

I don't have any other ideas, sorry.