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I can no longer log into my online banking website and have tried all of the suggested Firefox fixes apart from resetting Firefox, any other suggestions?

Posted

When I try to enter my customer number to log into my online banking website, an error message reads: This form has been re-submitted. Re-enter your customer number and submit only once.

When I called the bank to find out if they could help they said it was a browser issue and suggested I should use IE or Chrome (No thanks!).

I have gone through all of the Firefox suggested troubleshooting fixes including deleting the cookie files. I have not yet tried resetting Firefox as I was hoping for a simpler solution before taking this step.

Thanks for any help you may be able to offer.

When I try to enter my customer number to log into my online banking website, an error message reads: This form has been re-submitted. Re-enter your customer number and submit only once. When I called the bank to find out if they could help they said it was a browser issue and suggested I should use IE or Chrome (No thanks!). I have gone through all of the Firefox suggested troubleshooting fixes including deleting the cookie files. I have not yet tried resetting Firefox as I was hoping for a simpler solution before taking this step. Thanks for any help you may be able to offer.

Chosen solution

Hi there, Starting firefox in safe mode alleviated the problem temporarily and allowed me to access my online banking account. Great! thank you fo the advice.

I have tried to re-access my banking website in firefox regular mode as a test and the problem still exists there, so I will now look into the last help link above: Troubleshooting extensions and themes to see if I can find the cause of the problem. Thank You

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.20913.0
  • McAfee MSS+ NPAPI Plugin
  • BlackBerry WebSL Browser Plug-In
  • WildTangent Games App V2 Presence Detector
  • Amazon MP3 Downloader Plugin 1.0.17
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-GB/

Extensions

  • Adblock Plus 2.4.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add-on Update Checker 2.4 ({891f0410-aaa2-11e0-9f1c-0800200c9a66})
  • AddThis 3.5.9 ({3e0e7d2a-070f-4a47-b019-91fe5385ba79})
  • Flagfox 4.2.17 ({1018e4d6-728f-4b20-ad56-37578a4de76b})
  • Fun Characters 1.0 (funcharacters@diegoruiz.info)
  • InvisibleHand 3.9.19 (canitbecheaper@trafficbroker.co.uk)
  • Lavasoft Search Plugin 0.6 (jid1-yZwVFzbsyfMrqQ@jetpack)
  • Lightbeam 1.0.5 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Myibidder (Myibay) Bid Sniper for eBay 1.3.7 (firefox1@myibay.com)
  • Personas Plus 1.7.3 (personas@christopher.beard)
  • Print Edit 11.1 (printedit@DW-dev)
  • TravelScout 1.01 (travelscout@integritystl.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • YouTube Video and Audio Downloader 0.3.3 (feca4b87-3be4-43da-a1b1-137c24220968@jetpack)
  • Ad-Aware Security Add-on 3.7 ({87934c42-161d-45bc-8cef-ef18abe2a30c}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-10-2012
  • driverDate2:
  • driverVersion: 8.15.10.2622
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 26.0
  • gfx.blacklist.suggested-driver-version: 8.15.10.2202
  • gfx.direct3d.checkDX10: False
  • gfx.direct3d.last_used_feature_level_idx: 1
  • keyword.URL: http://securedsearch2.lavasoft.com/results.php?pr=vmn&id=adawaretb&v=3_7&idate=__installtime__&hsimp=yhs-lavasoft&ent=bs&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1391282292
  • places.history.expiration.transient_current_max_pages: 73577
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.formdata: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1391101444

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
13067 solutions 119648 answers

Helpful Reply

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Clear the cache and cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Chosen Solution

Hi there, Starting firefox in safe mode alleviated the problem temporarily and allowed me to access my online banking account. Great! thank you fo the advice.

I have tried to re-access my banking website in firefox regular mode as a test and the problem still exists there, so I will now look into the last help link above: Troubleshooting extensions and themes to see if I can find the cause of the problem. Thank You

Hi there, Starting firefox in safe mode alleviated the problem temporarily and allowed me to access my online banking account. Great! thank you fo the advice. I have tried to re-access my banking website in firefox regular mode as a test and the problem still exists there, so I will now look into the last help link above: Troubleshooting extensions and themes to see if I can find the cause of the problem. Thank You
cor-el
  • Top 10 Contributor
  • Moderator
13067 solutions 119648 answers

Helpful Reply

If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)

If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears. Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

Thank you again so much to the mozilla support team. With your guidelines and links I have been able to identify and disable the offending add-on which was causing the problem. Fantastic!

Thank you again so much to the mozilla support team. With your guidelines and links I have been able to identify and disable the offending add-on which was causing the problem. Fantastic!
cor-el
  • Top 10 Contributor
  • Moderator
13067 solutions 119648 answers

You're welcome. Glad you were able to solve it.

You're welcome. Glad you were able to solve it.
mkmathai 0 solutions 1 answers

my problem is similar. i get the log in screen of the bank for online banking but after entering the user id and password the next screen appears but is struck. it does not move and take to the next step.

my problem is similar. i get the log in screen of the bank for online banking but after entering the user id and password the next screen appears but is struck. it does not move and take to the next step.
cor-el
  • Top 10 Contributor
  • Moderator
13067 solutions 119648 answers

Hi mkmathai

Did you try to remove the cookies from that website?

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

You can inspect and manage cookies from the domain of the currently selected tab via these steps:

  1. Click the "Site Identity Button" (globe/padlock) on the location bar
  2. Click "More Information" to open the "Page Info > Security" window
  3. Click "View Cookies" to view the cookies from the domain in the currently selected tab
Hi mkmathai Did you try to remove the cookies from that website? Clear the cache and cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies" You can inspect and manage cookies from the domain of the currently selected tab via these steps: #Click the "Site Identity Button" (globe/padlock) on the location bar #Click "More Information" to open the "Page Info > Security" window #Click "View Cookies" to view the cookies from the domain in the currently selected tab