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Why does the program crash repeatedly when I try and use Sound Cloud

Posted

When I try an use Firefox and upload to Sound Cloud I get this error message repeatedly. This is the error message

Description:

 A problem caused this program to stop interacting with Windows.

Problem signature:

 Problem Event Name:	AppHangB1
 Application Name:	firefox.exe
 Application Version:	26.0.0.5087
 Application Timestamp:	52a0d273
 Hang Signature:	2480
 Hang Type:	0
 OS Version:	6.1.7600.2.0.0.768.3
 Locale ID:	4105
 Additional Hang Signature 1:	24807c2c6ae5950716c093e6ea3101ec
 Additional Hang Signature 2:	d24f
 Additional Hang Signature 3:	d24f0b50d76295bae82bda3603c82ab7
 Additional Hang Signature 4:	2480
 Additional Hang Signature 5:	24807c2c6ae5950716c093e6ea3101ec
 Additional Hang Signature 6:	d24f
 Additional Hang Signature 7:	d24f0b50d76295bae82bda3603c82ab7
When I try an use Firefox and upload to Sound Cloud I get this error message repeatedly. This is the error message Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 26.0.0.5087 Application Timestamp: 52a0d273 Hang Signature: 2480 Hang Type: 0 OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 4105 Additional Hang Signature 1: 24807c2c6ae5950716c093e6ea3101ec Additional Hang Signature 2: d24f Additional Hang Signature 3: d24f0b50d76295bae82bda3603c82ab7 Additional Hang Signature 4: 2480 Additional Hang Signature 5: 24807c2c6ae5950716c093e6ea3101ec Additional Hang Signature 6: d24f Additional Hang Signature 7: d24f0b50d76295bae82bda3603c82ab7

Chosen solution

Does the problem occur at the point that you expect a dialog to open to select files, or during the upload process, etc.?

You might already have tried these things, but just in case:

(1) To rule out one of your extensions as the culprit, can you reproduce the problem in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled (Flash and other plugins still run)

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

(2) If Firefox lags on multiple sites (not responding, slow scripts), try disabling the protected mode feature of the Flash Player plugin. The following pages provide information on how to disable the feature.

That takes effect after Flash is completely unloaded; you might need to exit and restart Firefox.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • VLC media player Web Plugin 2.0.6
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • 2.0.31005.0

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • avast! Online Security 9.0.2011.70 (wrc@avast.com)
  • Ghostery 5.1.0 (firefox@ghostery.com)
  • LastPass 3.0.12 (support@lastpass.com)
  • SoundCloud Downloader - Technowise 0.73 ({c8d3bc80-0810-4d21-a2c2-be5f2b2832ac})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Skype Click to Call 6.13.0.13771 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Mobility Radeon HD 5730
  • adapterDescription2:
  • adapterDeviceID: 0x68c0
  • adapterDeviceID2:
  • adapterDrivers: atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7600.16385
  • driverDate: 11-18-2009
  • driverDate2:
  • driverVersion: 8.680.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 5730 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.newtab.url: http://search.conduit.com/Results.aspx?ctid=CT3315039&searchsource=69&UM=2&
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: false
  • browser.sessionstore.restore_on_demand: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: http://www.nature-works.net/
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 26.0
  • keyword.URL: http://search.conduit.com/ResultsExt.aspx?ctid=CT3309762&SearchSource=2&CUI=UN36739087037362235&UM=2&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1390852291
  • places.history.expiration.transient_current_max_pages: 104858
  • places.last_vacuum: 1335794912
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1388323656

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
3251 solutions 29637 answers

Chosen Solution

Does the problem occur at the point that you expect a dialog to open to select files, or during the upload process, etc.?

You might already have tried these things, but just in case:

(1) To rule out one of your extensions as the culprit, can you reproduce the problem in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled (Flash and other plugins still run)

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

(2) If Firefox lags on multiple sites (not responding, slow scripts), try disabling the protected mode feature of the Flash Player plugin. The following pages provide information on how to disable the feature.

That takes effect after Flash is completely unloaded; you might need to exit and restart Firefox.

Does the problem occur at the point that you expect a dialog to open to select files, or during the upload process, etc.? You might already have tried these things, but just in case: (1) To rule out one of your extensions as the culprit, can you reproduce the problem in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: [[Troubleshoot Firefox issues using Safe Mode]]. You can restart Firefox in Safe Mode using Help > Restart with Add-ons Disabled ''(Flash and other plugins still run)'' In the dialog, click "Start in Safe Mode" (''not'' Reset) Any difference? (2) If Firefox lags on multiple sites (not responding, slow scripts), try disabling the protected mode feature of the Flash Player plugin. The following pages provide information on how to disable the feature. * Adobe support article under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?] * Manual steps: https://support.mozilla.org/questions/968190?page=5#answer-509209 * Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078 That takes effect after Flash is completely unloaded; you might need to exit and restart Firefox.