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When I use Firefox, I can't stay logged in to Comcast or email.

  • 2 replies
  • 4 have this problem
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  • Last reply by cor-el

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I prefer to use Firefox as my browser. For the past two weeks, I have not been able to stay logged in to Comcast and e-mail. I sign in when I start the computer. If I leave the computer for a period of time, the screen saver comes on. When I return, I have to sign in again. I am able to stay signed in with IE, but I would prefer to stay with Firefox since all my bookmarks and contacts are stored there. I have had the Comcast techs working on this problem to no avail. I have deleted Firefox and reinstalled it. I have cleared my history cache and signed in with Keep me Signed in checked. Nothing seems to work.

I prefer to use Firefox as my browser. For the past two weeks, I have not been able to stay logged in to Comcast and e-mail. I sign in when I start the computer. If I leave the computer for a period of time, the screen saver comes on. When I return, I have to sign in again. I am able to stay signed in with IE, but I would prefer to stay with Firefox since all my bookmarks and contacts are stored there. I have had the Comcast techs working on this problem to no avail. I have deleted Firefox and reinstalled it. I have cleared my history cache and signed in with Keep me Signed in checked. Nothing seems to work.

Chosen solution

Details like websites remembering you (log you in automatically) are stored in a cookie.

  • Create a cookie 'allow' exception to keep such cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Tools > Options > Privacy > Cookies: Exceptions

In case you are using "Clear history when Firefox closes":

  • do not clear the Cookies
  • do not clear the Site Preferences

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.

Clearing cookies will remove all specified (selected) cookies including cookies with an allow exception that you would like to keep.


If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

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All Replies (2)

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Hi,

Thank you for contacting support, we love questions. Are you saving the passwords for the websites, if they are saved, they will pre-populate in the password forms of the page that you sign into.

Sometimes a cached webpage that has the version of you signed out will display. This happens to me when I log into the support site sometimes and I reset my password.

Try to manage your password in this menu:

  1. Navigate to Tools > Options
  2. Click on the Security tab
  3. If this is not checked " Remember passwords for sites. " please check it
  4. Click on Saved Passwords. Here you will be able to show passwords that are stored or remove old ones that are not the same.
  5. then in the Privacy tab if you use custom settings for history and Clear history when Firefox closes is selected, click on the Settings… button and make sure that Saved Passwords is not selected

Please also refer to these troubleshooting steps: http://mzl.la/L2ouzT Please let us know how this goes.

Modified by guigs

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Chosen Solution

Details like websites remembering you (log you in automatically) are stored in a cookie.

  • Create a cookie 'allow' exception to keep such cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Tools > Options > Privacy > Cookies: Exceptions

In case you are using "Clear history when Firefox closes":

  • do not clear the Cookies
  • do not clear the Site Preferences

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.

Clearing cookies will remove all specified (selected) cookies including cookies with an allow exception that you would like to keep.


If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.