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Since updating to Firefox 26.0, whenever I start Firefox it opens to a blank tab instead of my homepage.

Posted

My Firefox preferences are set to: When Firefox starts: Show my homepage Home page: http://www.foxnews.com/

If I change my homepage, Firefox still opens to a blank tab.

Chosen solution

I think I solved my problem. As I said previously, I reverted back to 25.0.1 and everything was fine. This morning I decided to start from scratch. I deleted Firefox and all related files from my computer. Using an app called EasyFind I located every file related to Firefox on my hard-drive and deleted them. This included all preferences and profiles. I then downloaded Firefox 26.0 and installed it. So far, the problem has not happened again. All is well. Thank you to all who assisted me and Happy New Year! Regards, Ken

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Provides information about the default web browser
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.8
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2
  • 5.1.20125.0

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/Darwin/en-US/

Extensions

  • Forecastfox 2.2.2 ({0538E3E3-7E9B-4d49-8831-A227C80A7AD3})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x6741
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 6750M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.blockautorefresh: True
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.history_expire_days.mirror: 180
  • browser.history_expire_days_min: 1
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.dont_prompt_on_enter: True
  • browser.search.suggest.enabled: False
  • browser.sessionstore.resume_session_once: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: http://www.foxnews.com/
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.onTop: False
  • browser.tabs.warnOnClose: False
  • browser.tabs.warnOnOpen: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 26.0
  • font.language.group: x-western
  • font.minimum-size.ar: 11
  • font.minimum-size.el: 11
  • font.minimum-size.he: 11
  • font.minimum-size.ja: 11
  • font.minimum-size.ko: 11
  • font.minimum-size.th: 11
  • font.minimum-size.tr: 11
  • font.minimum-size.x-armn: 11
  • font.minimum-size.x-baltic: 11
  • font.minimum-size.x-beng: 11
  • font.minimum-size.x-cans: 11
  • font.minimum-size.x-central-euro: 11
  • font.minimum-size.x-cyrillic: 11
  • font.minimum-size.x-devanagari: 11
  • font.minimum-size.x-ethi: 11
  • font.minimum-size.x-geor: 11
  • font.minimum-size.x-gujr: 11
  • font.minimum-size.x-guru: 11
  • font.minimum-size.x-khmr: 11
  • font.minimum-size.x-knda: 11
  • font.minimum-size.x-mlym: 11
  • font.minimum-size.x-orya: 11
  • font.minimum-size.x-sinh: 11
  • font.minimum-size.x-tamil: 11
  • font.minimum-size.x-telu: 11
  • font.minimum-size.x-tibt: 11
  • font.minimum-size.x-unicode: 11
  • font.minimum-size.x-user-def: 11
  • font.minimum-size.x-western: 11
  • font.minimum-size.zh-CN: 11
  • font.minimum-size.zh-HK: 11
  • font.minimum-size.zh-TW: 11
  • font.size.variable.x-western: 18
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.layers.direct3d9: 3
  • network.cookie.cookieBehavior: 1
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1386768374
  • places.history.enabled: False
  • places.history.expiration.transient_current_max_pages: 104858
  • places.last_vacuum: 1340455616
  • plugin.importedState: True
  • privacy.clearOnShutdown.offlineApps: True
  • privacy.clearOnShutdown.passwords: True
  • privacy.clearOnShutdown.siteSettings: True
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • security.warn_entering_weak: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1386766596

Misc

  • User JS: No
  • Accessibility: No
iamjayakumars
  • Top 10 Contributor
416 solutions 4931 answers

Type about:config in URL and accept the condition

Filter browser.startup.homepage and change the value to "www.foxnews.com"

if its not working.


The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Thank you.

Modified by iamjayakumars

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Helpful Reply

I tried both resetting Firefox and your first suggestion. Still not fixed.

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Helpful Reply

I have temporarily reverted back to Firefox 25.0.1 until a fix is found with 26.0.

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patrickmc
  • Administrator
  • Moderator
23 solutions 174 answers

Hello corvairkid64,

Thanks for contacting Mozilla Support. So I can better understand your issue do you see this behavior when you are starting Firefox fresh or when you are opening a new tab it does not show your homepage?

Cheers, Patrick

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Question owner

It happens when I start Firefox. It should open to my selected homepage, but instead, opens to a blank page. After reverting back to version 25.0.1 the problem went away.

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patrickmc
  • Administrator
  • Moderator
23 solutions 174 answers

Hello corvairkid64,

Profile corruption can cause issues like this. Can you try creating a new profile within Firefox 26 to see if the issue is still present?

Use the Profile Manager to create and remove Firefox profiles

Cheers, Patrick

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cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

You can check for problems with the sessionstore.js and sessionstore.bak files in the Firefox profile folder that store session data.

Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox profile folder.

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible).


Are you using "Clear history when Firefox closes"?

Modified by cor-el

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Question owner

Hello PatrickMC, I tried making a new profile. No change. The problem persists. I am changing back to 25.0.1 again until a fix is developed. Thanks for trying to help. Ken

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Question owner

Hello Cor-el, I don't quite understand your instructions regarding sessionstore.js. I'm not comfortable digging around in my system files.

Yes, I use "clear history when Firefox closes". I have been using that setting for many years with no problem.

I have reverted back to version 25.0.1 and again the problem has stopped.

I have been using Firefox for many years now and have never had a problem with updates. I feel that there is a bug in this new version which needs to be addressed. It's simple cause and effect. All versions of Firefox worked fine until 26.0. The problem starts with 26.0. Hence the problem is in 26.0, not in how my computer is configured.

Thanks for trying to help. I will stay with 25.0.1 until I see 26.1. Then I'll try again.

Regards, Ken

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cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

You can find the sessionstore.js file in this folder.

Note that a reset tries to restore the tabs from the previously used profile, so it is possible that the problem got get carried over.

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Chosen Solution

I think I solved my problem. As I said previously, I reverted back to 25.0.1 and everything was fine. This morning I decided to start from scratch. I deleted Firefox and all related files from my computer. Using an app called EasyFind I located every file related to Firefox on my hard-drive and deleted them. This included all preferences and profiles. I then downloaded Firefox 26.0 and installed it. So far, the problem has not happened again. All is well. Thank you to all who assisted me and Happy New Year! Regards, Ken

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Reply

Question owner

PatrickMC, It appears that your analysis that the problem could be caused by a corrupt profile may have been the cause. Thanks again, Ken

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Question owner

cor-el, You also referred to the profiles. I didn't quite understand everything you said but you did get me thinking. My clean sweep approach seems to have worked. Thanks again, Ken

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Scorpio012 0 solutions 8 answers

Hello patrickmc, I'm not sure if I've directed this to the proper place, if not, maybe you can still help me. Yesterday I updated my old Firefox version to the latest one, and now when I click on the Firefox icon in the start menu the Firefox start page appears, but none of the other tabs (I guess that's what they're called called) appear? I'm referring to sites like MSNBC, MSN,most visited, etc.. How do I get those to re-appear? Any help will be greatly appreciated.

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