X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

I forgot my master password. I used to link provided and it gives me the option to reset or cancel. I click reset and nothing happens. What now?

Posted

I forgot my master password. I used the address provided to reset it. It takes me to the page that warns me that all passwords will be forgotten and gives the option to RESET or CANCEL. I try choosing RESET and nothing happens. What do I do from here?

Chosen solution

hello DawnC, what you could do in this case is to go manually remove the password files in your profile folder: go to firefox > help > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a windows explorer window should open up - in there delete or rename the files named signons.sqlite (and if present any other text files starting with signons) & key3.db - they will be regenerated again the next time you launch the browser.

Read this answer in context 12
Post a Reply

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • TrendMicro Toolbar Rating Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • Trend Micro BEP Firefox Extension 8.0.0.1109 (tmbepff@trendmicro.com)
  • Trend Micro Toolbar 7.0.0.1151 ({22181a4d-af90-4ca3-a569-faed9118d6bc})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • HP Smart Web Printing 4.51 (smartwebprinting@hp.com) (Inactive)
  • Trend Micro NSC Firefox Extension 6.8.0.1118 ({22C7F6C6-8D67-4534-92B5-529A0EC09405}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) Graphics Media Accelerator HD
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'8.1500.1000.2202']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 10-8-2009
  • driverDate2:
  • driverVersion: 8.15.10.1968
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) Graphics Media Accelerator HD Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: https://www.facebook.com/
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0.1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1386523081
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.history: False
  • privacy.clearOnShutdown.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1386290492

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8891 answers

Chosen Solution

hello DawnC, what you could do in this case is to go manually remove the password files in your profile folder: go to firefox > help > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a windows explorer window should open up - in there delete or rename the files named signons.sqlite (and if present any other text files starting with signons) & key3.db - they will be regenerated again the next time you launch the browser.

Was this helpful to you? 12
Reply

Question owner

Thank you! That worked.

Was this helpful to you? 3
Reply
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.