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I forgot my master password. I used to link provided and it gives me the option to reset or cancel. I click reset and nothing happens. What now?

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I forgot my master password. I used the address provided to reset it. It takes me to the page that warns me that all passwords will be forgotten and gives the option to RESET or CANCEL. I try choosing RESET and nothing happens. What do I do from here?

I forgot my master password. I used the address provided to reset it. It takes me to the page that warns me that all passwords will be forgotten and gives the option to RESET or CANCEL. I try choosing RESET and nothing happens. What do I do from here?

Chosen solution

hello DawnC, what you could do in this case is to go manually remove the password files in your profile folder: go to firefox > help > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a windows explorer window should open up - in there delete or rename the files named signons.sqlite (and if present any other text files starting with signons) & key3.db - they will be regenerated again the next time you launch the browser.

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Installed Plug-ins

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Application

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Misc

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philipp
  • Top 10 Contributor
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2804 solutions 13056 answers

Chosen Solution

hello DawnC, what you could do in this case is to go manually remove the password files in your profile folder: go to firefox > help > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a windows explorer window should open up - in there delete or rename the files named signons.sqlite (and if present any other text files starting with signons) & key3.db - they will be regenerated again the next time you launch the browser.

hello DawnC, what you could do in this case is to go manually remove the password files in your profile folder: go to ''firefox > help > troubleshooting information'', click on ''profile folder/show folder'' and close all firefox windows afterwards. a windows explorer window should open up - in there delete or rename the files named '''signons.sqlite''' (and if present any other text files starting with signons) & '''key3.db''' - they will be regenerated again the next time you launch the browser.

Helpful Reply

Thank you! That worked.

Thank you! That worked.