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Why do I keep getting popups of advertisers when I try to c lick on my email?

  • 3 replies
  • 8 have this problem
  • 4801 views
  • Last reply by philipp

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When I go into my email and try to read something a popup comes forward for scorpion or psychics or things like that. What is scorpion is it some kind of ad on. I am getting frustrated. Also when I try to pull up certain sites they don't come up. Like some horoscopes, I Village, Publishers Clearing House. I never had a problem before. Thanks Connie

Chosen solution

hello connie, this my be a problem possibly caused by adware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

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Chosen Solution

hello connie, this my be a problem possibly caused by adware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

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Hi Phillipp I downloaded Avast Free antivirus and when I did it also downloaded all these add ons. I got rid of all of them so now all I have is Avast Security so I am not sure why this is doing it.

Any other suggestions. Connie

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please also try to run a scan with the two other tools i've recommended...