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FF won't enable Java when I try to bank online.

Posted

I've been using Firefox to deposit checks online for about a year. My bank uses Java and Active X to upload scanned checks, and normally Firefox prompts me to activate them when I'm in the process of banking. This month, at the moment I'm normally prompted to activate Java, an error message comes up instead. It says:

"Unable to update files in cache.

Name: FlatBedScan

SecurityException: com.sun.deploy/net.JARSigningException: Found unsigned entry in resource: https://sso.fistservsco.com/WebCaptureWeb/jai_core.jar"

Is this become FF has blocked Java because of its security vulnerabilities? I can't figure out a way to unblock it. I've re-installed Java, run diagnostics on my scanner, and nothing works. Any help would be greatly appreciated!

Chosen solution

That is a message from the Java plugin itself about the JAR file from the site.

The only end-user workaround I saw mentioned in a web search was to "disable Java cache on endpoint machine." As a first step, though, it probably makes sense to clear the Java cache to ensure that you are running the latest version of the JAR from the site. This Oracle support article has the steps for that:

How do I clear the Java cache?

Any improvement?

Read this answer in context 4
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Additional System Details

Installed Plug-ins

  • Google Update
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • SiteAdvisor
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.9.1.16010
  • Shockwave Flash 11.9 r900
  • 5.1.20913.0
  • McAfee MSS+ NPAPI Plugin
  • Nitro PDF plugin for Firefox and Chrome
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 25.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom)
  • JavaScript Debugger 0.9.89 ({f13b157f-b174-47e7-a34d-4815ddfdfeb8})
  • Norton Vulnerability Protection 12.0.3.2 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • QuickJava 2.0.3 ({E6C1199F-E687-42da-8C24-E7770CC3AE66})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Updated Ad Blocker for Firefox 11+ 0.7.7 ({4DC70064-89E2-4a55-8FC6-E8CDEAE3618C})
  • McAfee SiteAdvisor 3.6.4 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Norton Toolbar 2013.4.4.3 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Skype Click to Call 6.13.0.13771 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'8.1500.1000.2202']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 5-6-2009
  • driverDate2:
  • driverVersion: 8.15.10.1749
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'8.1500.1000.1855']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'8.1500.1000.1855']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332
  • browser.startup.homepage: http://www.nytimes.com/
  • browser.startup.homepage_override.buildID: 20131025151332
  • browser.startup.homepage_override.mstone: 25.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1384447332
  • places.history.enabled: False
  • places.history.expiration.transient_current_max_pages: 51853
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.flash: 2
  • plugin.state.java: 2
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • privacy.sanitize.sanitizeOnShutdown: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1382024213

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
2366 solutions 20923 answers

Chosen Solution

That is a message from the Java plugin itself about the JAR file from the site.

The only end-user workaround I saw mentioned in a web search was to "disable Java cache on endpoint machine." As a first step, though, it probably makes sense to clear the Java cache to ensure that you are running the latest version of the JAR from the site. This Oracle support article has the steps for that:

How do I clear the Java cache?

Any improvement?

Was this helpful to you? 4
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Question owner

I had tried clearing the cache before, to no avail. But disabling the cash totally fixed the problem! You're amazing! Thanks!

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