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Flash Plugin keeps crashing. Both FF and flash up to date. This happens every couple of months?

Posted

As stated above, both ff and flash are up to date. YouTube and every other website that requires flash plugin won't work, causing massive hangtime until it stops running flash or I Ctrl+Alt+Del and end the flash plugin process.

This exact same problem happens every couple of months and just takes days to resolve; in the meantime, I have to either not bother using my laptop or resort to Opera/Chrome - niether of which I like.

FF has the better support forum, so I hope you don't mind me having a go when it is more than likely an error at Adobe's end.

Crash Reports:

3342659b-6e29-442b-bf23-3a6a85ac2c84 10/11/2013 1:34 PM bp-5c6b9d98-484d-4f38-841f-c27262131110 10/11/2013 1:32 PM 31db32eb-917e-4e78-851a-df0817c7bd47 10/11/2013 1:32 PM c998e338-922d-4889-8c2d-dd17ff201a93 10/11/2013 12:27 PM 7e74e977-eea6-4ee2-b3ed-4c76084c39bc 10/11/2013 12:25 PM

That's just the top 5. There's approx 8 more from today alone.

As stated above, both ff and flash are up to date. YouTube and every other website that requires flash plugin won't work, causing massive hangtime until it stops running flash or I Ctrl+Alt+Del and end the flash plugin process. This exact same problem happens every couple of months and just takes days to resolve; in the meantime, I have to either not bother using my laptop or resort to Opera/Chrome - niether of which I like. FF has the better support forum, so I hope you don't mind me having a go when it is more than likely an error at Adobe's end. Crash Reports: 3342659b-6e29-442b-bf23-3a6a85ac2c84 10/11/2013 1:34 PM bp-5c6b9d98-484d-4f38-841f-c27262131110 10/11/2013 1:32 PM 31db32eb-917e-4e78-851a-df0817c7bd47 10/11/2013 1:32 PM c998e338-922d-4889-8c2d-dd17ff201a93 10/11/2013 12:27 PM 7e74e977-eea6-4ee2-b3ed-4c76084c39bc 10/11/2013 12:25 PM That's just the top 5. There's approx 8 more from today alone.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146
  • Google Update
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • GEPlugin
  • Pando Web Plugin
  • iTunes Detector Plug-in
  • Facebook Video Calling Plugin
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 25.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add Back Instagram Integration to Twitter v1.1.1 (jid0-T653LuJkOpdgulTUDAt9zGzpLuQ@jetpack)
  • Add to Amazon Wish List Button 1.10 (amznUWL2@amazon.com)
  • avast! WebRep 7.0.1474 (wrc@avast.com)
  • Easy YouTube Video Downloader 6.8 ({c0c9a2c7-2e5c-4447-bc53-97718bc91e1b})
  • Lazarus: Form Recovery 2.3 (lazarus@interclue.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • FreeHDSport TV 1.0 (fhdp@fhdp.tv) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 2-11-2011
  • driverDate2:
  • driverVersion: 8.15.10.2302
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.blockautorefresh: True
  • accessibility.typeaheadfind.casesensitive: 1
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 4
  • browser.search.param.yahoo-fr: chr-greentree_ff&type=642886&ilc=12
  • browser.search.useDBForOrder: True
  • browser.sessionstore.restore_on_demand: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332
  • browser.startup.homepage_override.buildID: 20131025151332
  • browser.startup.homepage_override.mstone: 25.0
  • browser.tabs.warnOnClose: False
  • dom.max_script_run_time: 1800
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.checkDX10: False
  • gfx.direct3d.last_used_feature_level_idx: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1384090377
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1382457725

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 10 Contributor
  • Moderator
3280 solutions 15085 answers

hello JToulson, please try to temporarily disable all avast protection shields and see if you can reproduce the issue then also...

hello JToulson, please try to temporarily disable all avast protection shields and see if you can reproduce the issue then also...

Question owner

Hi Phillipp, thanks for the suggestion but that hasn't worked; - 2968fe37-4e93-4b85-a756-5bfdaeda1956 10/11/2013 3:05 PM

Hi Phillipp, thanks for the suggestion but that hasn't worked; - 2968fe37-4e93-4b85-a756-5bfdaeda1956 10/11/2013 3:05 PM
philipp
  • Top 10 Contributor
  • Moderator
3280 solutions 15085 answers

you'd have to click on the crash report in about:crashes once - only if a report's ID starts with bp- the report actually got transmitted...

you'd have to click on the crash report in about:crashes once - only if a report's ID starts with bp- the report actually got transmitted...