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I can't load videos from websites. I tried loading video from XNXX.COM and it never gets past 1% load. It works using Internet Explorer


I used to be able to load videos from this and other websites without any problems. I think it may have start happening with a Firefox upgrade to v24 or v25. I access the website. Select any video to load and it never gets past 1% load. It used to load 100% and I could view it and using RealPlayer download the video to my hard drive. I can't do that now within Firefox. Any video from the same website using Internet Explorer loads, I can view it, and using RealPlayer download the video to my hard drive. I've tried uninstalling and reinstalling RealPlayer and it still doesn't work within Firefox.

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Additional System Details

Installed Plug-ins

  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Shockwave Flash 11.9 r900
  • Google Update
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • npsitesafety
  • iTunes Detector Plug-in
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • 5.1.20913.0
  • GEPlugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Motive Plug-in for Mozilla Browsers
  • Shockwave Flash 11.4 r402
  • SiteAdvisor
  • Motive Management Plug-in for Mozilla Browsers
  • Yahoo Application State Plugin version
  • np-mswmp
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla
  • MetaStream 3 Plugin r4


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

More Information

Curtis Parfitt-Ford 35 solutions 315 answers

Helpful Reply


Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash update and/or a malfunctioning browser plugin such as Real Player.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Other, more technical information about these issues can be found under these Links:

Hope this helps!


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  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Helpful Reply

It is possible that oyur anti-virus or firewall software is interfering with downloading the media files.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See also:

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

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