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Firefox freezes my HP DV6 3130sa laptop on win 7

Posted

I have used Firefox on this laptop for 4 years and not had any issues until the update 24. I open Firefox and it randomly freezes my laptop so I have to do a hard reboot. This is very annoying to say the least. I have turned off Hardware acceleration and done a reset and these didnt stop the freezing. I have uninstalled it and reinstalled but nothing. It still freezes my laptop in safe mode too. I have switchable graphics on my laptop and it freezes on both Intel HD and ATI HD 5740 chips. There are no HP graphic driver updates and the AMD ones are not compatible or so the site said anyway. Please help if you can as I dont want to use IE, Google etc.

I have used Firefox on this laptop for 4 years and not had any issues until the update 24. I open Firefox and it randomly freezes my laptop so I have to do a hard reboot. This is very annoying to say the least. I have turned off Hardware acceleration and done a reset and these didnt stop the freezing. I have uninstalled it and reinstalled but nothing. It still freezes my laptop in safe mode too. I have switchable graphics on my laptop and it freezes on both Intel HD and ATI HD 5740 chips. There are no HP graphic driver updates and the AMD ones are not compatible or so the site said anyway. Please help if you can as I dont want to use IE, Google etc.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.9 r900
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04
  • WildTangent Games App V2 Presence Detector

Application

  • Firefox 25.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • DigitalPersona Extension 5.0.0.4375 (otis@digitalpersona.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7600.16385
  • driverDate: 9-9-2010
  • driverDate2:
  • driverVersion: 8.771.1.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332
  • browser.startup.homepage: https://www.facebook.com/login.php?next=http%3A%2F%2Fwww.facebook.com%2Fhome.php|http://my.ebay.co.uk/ws/eBayISAPI.dll?MyEbayBeta&MyEbay=&CurrentPage=MyeBayWatching&ssPageName=STRK%3AME%3ALNLK%3AMEWAX&gbh=1&guest=1|http://twostroketech.com/|http://www.trx850.com/phpBB_forum/index.php?sid=66c7e2565695b81daeaeda8b00e1b3c8|http://www.rzrd500.com/phpBB3/|http://rdlccrazy.proboards.com/|http://the2strokeforum.proboards.com/|https://www.google.co.uk/
  • browser.startup.homepage_override.buildID: 20131025151332
  • browser.startup.homepage_override.mstone: 25.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1383429631
  • places.history.expiration.transient_current_max_pages: 102076
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1383402205

Misc

  • User JS: No
  • Accessibility: No
ram.gurumukhi 4 solutions 24 answers

Helpful Reply

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br> '''Note''': ''This will cause you to lose any Extensions and some Preferences.'' *Open websites will not be saved in Firefox versions lower than 25. To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us! Thank you.

Question owner

If you read above I have done all that and it didnt work still freezes my laptop.

If you read above I have done all that and it didnt work still freezes my laptop.

Question owner

Ive found a common link to these issues it seems proboards make it all freeze up more than others. Please can anyone help?

Ive found a common link to these issues it seems proboards make it all freeze up more than others. Please can anyone help?
ram.gurumukhi 4 solutions 24 answers

Helpful Reply

Sorry, I don't have experience of using proboards. And I am assuming that you have read this article too - https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster#w_firefox-hangs-or-stops-responding

Sorry, I don't have experience of using proboards. And I am assuming that you have read this article too - https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster#w_firefox-hangs-or-stops-responding