On Aug 14th 11 PM ET/Aug 15th 03:00 UTC, due to scheduled Firefox Account server maintenance, users may not be able to sign in or create a new subscription. This is expected to last approximately 30 minutes. Status updates can be found at https://status.vpn.mozilla.org or https://status.relay.firefox.com.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does updating itunes cause Firefox to crash?

  • 3 replies
  • 3 have this problem
  • 5 views
  • Last reply by user633449

more options

My husband was attempting to update itunes so that he could add music to his ipad. He had connected his ipad to our PC and tried to download some music. However, he was told he had to update itunes. When he proceeded to access the update, we lost our internet connection. I assume Firefox crashed. He was able to restore the connection, but it took quite a lot of effort. How could we have prevented the crash and how could we have restored it more quickly? itunes seems to play havoc with our PC every time we have to make an adjustment. Why is this?

  Thank you for your help.
My husband was attempting to update itunes so that he could add music to his ipad. He had connected his ipad to our PC and tried to download some music. However, he was told he had to update itunes. When he proceeded to access the update, we lost our internet connection. I assume Firefox crashed. He was able to restore the connection, but it took quite a lot of effort. How could we have prevented the crash and how could we have restored it more quickly? itunes seems to play havoc with our PC every time we have to make an adjustment. Why is this? Thank you for your help.

Chosen solution

I don't, please contact Apple support.

Read this answer in context 👍 0

All Replies (3)

more options

Firefox isn't your internet connection, it sounds like something happened in itunes. You can go to apple.com/itunes and just download and re-install itunes, but this isn't a Firefox issue.

more options

Do you know why we have such trouble with itunes updates? They always wreak havoc with our pc. We are running Windows 7.

more options

Chosen Solution

I don't, please contact Apple support.