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My firefox is not loading when my mouse pointer is inactive. It is loading only if i do something with mouse pointer.

  • 5 replies
  • 13 have this problem
  • 3 views
  • Last reply by Nellus

mahababu
mahababu
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My firefox is not loading when my mouse pointer is inactive. It is loading only if i do something with mouse pointer.

Im having latest firefox 25 beta. Win 7 32 bit OS. And its performance is very slow ,often gets struck while using gaming sites.

My firefox is not loading when my mouse pointer is inactive. It is loading only if i do something with mouse pointer. Im having latest firefox 25 beta. Win 7 32 bit OS. And its performance is very slow ,often gets struck while using gaming sites.

All Replies (5)

Nellus
Nellus
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In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
mahababu
mahababu Question owner
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{ 

 "application": {
   "name": "Firefox",
   "version": "25.0",
   "userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:25.0) Gecko/20100101 Firefox/25.0",
   "supportURL": "https://support.mozilla.org/1/firefox/25.0/WINNT/en-US/"
 },
 "modifiedPreferences": {
   "accessibility.typeaheadfind.flashBar": 0,

   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.smart_size_cached_value": 358400,
   "browser.display.use_system_colors": true,
   "browser.display.background_color": "#C0C0C0",
   "browser.places.smartBookmarksVersion": 4,
   "browser.search.useDBForOrder": true,
   "browser.sessionstore.restore_on_demand": false,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20131025150754",
   "browser.startup.homepage_override.mstone": "25.0",
   "browser.startup.homepage": "https://www.google.co.in/",
   "browser.startup.homepage_override.buildID": "20131025150754",
   "browser.tabs.warnOnClose": false,
   "dom.max_script_run_time": 0,
   "dom.max_chrome_script_run_time": 0,
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "25.0",
   "keyword.URL": "http://search.yahoo.com/search?ei=utf-8&fr=greentree_ff1&type=800236&ilc=12&p=",
   "network.cookie.prefsMigrated": true,
   "places.database.lastMaintenance": 1382851446,
   "places.history.expiration.transient_current_max_pages": 80396,
   "plugin.importedState": true,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "plugin.state.flash": 2,
   "print.printer_Send_To_OneNote_2007.print_resolution": 131085,
   "print.printer_Send_To_OneNote_2007.print_command": "",
   "print.printer_Send_To_OneNote_2007.print_footerleft": "&PT",
   "print.printer_Send_To_OneNote_2007.print_scaling": "  1.00",
   "print.printer_Send_To_OneNote_2007.print_shrink_to_fit": true,
   "print.printer_Send_To_OneNote_2007.print_edge_bottom": 0,
   "print.printer_Send_To_OneNote_2007.print_plex_name": "",
   "print.printer_Send_To_OneNote_2007.print_paper_name": "",
   "print.printer_Send_To_OneNote_2007.print_edge_left": 0,
   "print.printer_Send_To_OneNote_2007.print_edge_top": 0,
   "print.printer_Send_To_OneNote_2007.print_paper_data": 1,
   "print.printer_Send_To_OneNote_2007.print_paper_height": " 11.00",
   "print.printer_Send_To_OneNote_2007.print_bgcolor": false,
   "print.printer_Send_To_OneNote_2007.print_page_delay": 50,
   "print.printer_Send_To_OneNote_2007.print_unwriteable_margin_bottom": 0,
   "print.printer_Send_To_OneNote_2007.print_margin_left": "0.5",
   "print.printer_Send_To_OneNote_2007.print_evenpages": true,
   "print.printer_Send_To_OneNote_2007.print_unwriteable_margin_right": 0,
   "print.printer_Send_To_OneNote_2007.print_margin_top": "0.5",
   "print.printer_Send_To_OneNote_2007.print_margin_bottom": "0.5",
   "print.printer_Send_To_OneNote_2007.print_edge_right": 0,
   "print.printer_Send_To_OneNote_2007.print_to_file": false,
   "print.printer_Send_To_OneNote_2007.print_resolution_name": "",
   "print.printer_Send_To_OneNote_2007.print_in_color": true,
   "print.printer_Send_To_OneNote_2007.print_unwriteable_margin_top": 0,
   "print.printer_Send_To_OneNote_2007.print_bgimages": false,
   "print.printer_Send_To_OneNote_2007.print_headerright": "&U",
   "print.printer_Send_To_OneNote_2007.print_oddpages": true,
   "print.printer_Send_To_OneNote_2007.print_paper_size_unit": 0,
   "print.printer_Send_To_OneNote_2007.print_downloadfonts": false,
   "print.printer_Send_To_OneNote_2007.print_unwriteable_margin_left": 0,
   "print.printer_Send_To_OneNote_2007.print_paper_width": "  8.50",
   "print.printer_Send_To_OneNote_2007.print_headercenter": "",
   "print.printer_Send_To_OneNote_2007.print_headerleft": "&T",
   "print.printer_Send_To_OneNote_2007.print_paper_size_type": 0,
   "print.printer_Send_To_OneNote_2007.print_margin_right": "0.5",
   "print.printer_Send_To_OneNote_2007.print_duplex": 99884576,
   "print.printer_Send_To_OneNote_2007.print_footercenter": "",
   "print.printer_Send_To_OneNote_2007.print_orientation": 0,
   "print.printer_Send_To_OneNote_2007.print_colorspace": "",
   "print.printer_Send_To_OneNote_2007.print_footerright": "&D",
   "print.printer_Send_To_OneNote_2007.print_reversed": false,
   "privacy.cpd.downloads": false,
   "privacy.cpd.sessions": false,
   "privacy.popups.showBrowserMessage": false,
   "privacy.donottrackheader.enabled": true,
   "privacy.cpd.formdata": false,
   "privacy.cpd.history": false,
   "privacy.sanitize.timeSpan": 4,
   "privacy.sanitize.migrateFx3Prefs": true,
   "security.warn_viewing_mixed": false,
   "security.warn_viewing_mixed.show_once": false,
   "storage.vacuum.last.places.sqlite": 1381502390,
   "storage.vacuum.last.index": 1
 },
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 1,
   "windowLayerManagerType": "Direct3D 9",
   "windowLayerManagerRemote": false,
   "adapterDescription": "ATI Mobility Radeon HD 4570",
   "adapterVendorID": "0x1002",
   "adapterDeviceID": "0x9553",
   "adapterRAM": "256",
   "adapterDrivers": "atiumdag atidxx32 atidxx64 atiumdva atiumd64 atiumd6a atitmm64",
   "driverVersion": "8.631.0.0",
   "driverDate": "6-25-2009",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": false,
   "directWriteVersion": "6.2.9200.16492",
   "direct2DEnabledMessage": [
     "tryNewerDriver",
     "10.6"
   ],
   "webglRenderer": "Google Inc. -- ANGLE (ATI Mobility Radeon HD 4570 Direct3D9Ex vs_3_0 ps_3_0)",
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "none"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.1",
     "version": "4.10.1"
   },
   "NSS": {
     "minVersion": "3.15.2 Basic ECC",
     "version": "3.15.2 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.15.2",
     "version": "3.15.2"
   },
   "NSSSSL": {
     "minVersion": "3.15.2 Basic ECC",
     "version": "3.15.2 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.15.2 Basic ECC",
     "version": "3.15.2 Basic ECC"
   }
 },
 "userJS": {
   "exists": true
 },
 "extensions": [
   {
     "name": "AccelerateTab",
     "version": "1.4.1",
     "isActive": true,
     "id": "speeddial@instair.net"
   },
   {
     "name": "Advanced SystemCare Surfing Protection",
     "version": "1.0",
     "isActive": true,
     "id": "ascsurfingprotection@iobit.com"
   },
   {
     "name": "Convert YouTube videos to MP3 add-on",
     "version": "1.2",
     "isActive": true,
     "id": "extension@321youtube.com"
   },
   {
     "name": "Facebook Emoticons 2013",
     "version": "6",
     "isActive": true,
     "id": "{28BA24B8-5B3B-4BC9-9EB1-42021314B080}"
   },
   {
     "name": "SmartVideo For YouTube",
     "version": "0.978",
     "isActive": true,
     "id": "mytube@ashishmishra.in"
   },
   {
     "name": "YouTube quality manager",
     "version": "1.2",
     "isActive": true,
     "id": "youtubequality@rzll"
   },
   {
     "name": "IDM CC",
     "version": "7.3.20",
     "isActive": false,
     "id": "mozilla_cc@internetdownloadmanager.com"
   },
   {
     "name": "TelevisionFanatic",
     "version": "2.71.1.10",
     "isActive": false,
     "id": "64ffxtbr@TelevisionFanatic.com"
   }
 ]

}

mahababu
mahababu Question owner
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Now my firefox performance is very slow

Nellus
Nellus
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Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.