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Why does Camtasia record black screen with audio in Firefox

  • 2 replies
  • 1 has this problem
  • 35 views
  • Last reply by cor-el

igorGriffiths
igorGriffiths

Whilst doing a Camtasia 7 screen capture using Powerpoint, Irfanview and Firefox 24 on Windows 7 64bit PC , I noticed that the audio is recorded but not the video.

When Firefox is closed the Powerpoint and Irfanview elements are recorded correctly.

The screen capture was repeated using Firefox and then Internet Explorer as the browser, the black screen returned on both occasions.

Swapping Internet Explorer for Chrome and then Opera, the screen capture was recorded correctly thus there is an issue with Firefox and Camtasia where only the audio is being recorded.

Whilst doing a Camtasia 7 screen capture using Powerpoint, Irfanview and Firefox 24 on Windows 7 64bit PC , I noticed that the audio is recorded but not the video. When Firefox is closed the Powerpoint and Irfanview elements are recorded correctly. The screen capture was repeated using Firefox and then Internet Explorer as the browser, the black screen returned on both occasions. Swapping Internet Explorer for Chrome and then Opera, the screen capture was recorded correctly thus there is an issue with Firefox and Camtasia where only the audio is being recorded.

Chosen solution

Try to disable hardware acceleration in Firefox.

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All Replies (2)

smo
smo

I would start looking for the causes here:

Flash Plugin - Keep it up to date and troubleshoot problems

cor-el
cor-el
  • Moderator

Chosen Solution

Try to disable hardware acceleration in Firefox.