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Why is Firefox randomly doing a back page without user input?

Posted

When using Firefox, the current tab will randomly go back to the previous page. Often this occurs when the user is not performing any action, although it will occur when entering data or clicking on a button.

Chosen solution

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.8 r800
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Simple plug-in
  • 5.1.20125.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Office Live Update v1.0
  • iPhoto6
  • npmnqmp 071302000002

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/Darwin/en-US/

Extensions

  • ColorfulTabs 19.9 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • Norton Identity Toolbar for Firefox 2.5.4f5 ({29dd9c80-9ea1-4aaf-9305-a0314aba24e3})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x11a2
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce GTX 675MX OpenGL Engine
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 45
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://home.alot.com/?src_id=11099&client_id=aedc7c22e44c2ac7155a34c2&camp_id=350&install_time=2009-04-22T23:38:13Z&tb_version=2.4.15000%28F%29
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • browser.tabs.autoHide: True
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 23.0.1
  • gfx.blacklist.webgl.msaa: 4
  • keyword.URL: http://search.alot.com/web?&src_id=11099&client_id=aedc7c22e44c2ac7155a34c2&camp_id=350&install_time=2009-04-22T23:38:13Z&tb_version=2.4.15000%28F%29&pr=auto&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1380536223
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 42949672
  • places.last_vacuum: 1301018587
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.divxbrowserplugin: 0
  • privacy.cpd.downloads: False
  • privacy.cpd.history: False
  • privacy.sanitize.migrateFx3Prefs: True
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • security.OCSP.disable_button.managecrl: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1379108924

Misc

  • User JS: No
  • Accessibility: No
iamjayakumars
  • Top 10 Contributor
416 solutions 4930 answers

Chosen Solution

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Question owner

Apparently it was the Colorful Tabs extension. I will continue to monitor to see if the problem resurfaces, but with somewhat limited testing time the problem didn't recur.