Firefox keeps crashing - especially when I have web-outlook open
Firefox crashes numerous times every day. This seems to be associated with having a tab open with outlook mail, which I use for my work email. I am not entirely sure whether this is the only trigger as it's been going on for so long now. I have reinstalled firefox, deleted my cache, updated windows, updated various things (including my graphics driver), and have uninstalled and reinstalled add-ons including adblock. It is driving me crazy. And soon I will simply have to switch to Chrome (and note - I'm posting this from Explorer as I don't trust Firefox to stay open long enough).
Last four reports today (as you'll see there have been four within an hour):
bp-61d17248-c1aa-4509-994a-bde3e2130930 30/09/2013 14:14 bp-4eee936f-7f52-412a-bd75-1cd0b2130930 30/09/2013 14:11 bp-bcc6bd40-afed-4805-b7b1-d50e32130930 30/09/2013 13:49 bp-c5f2c601-09d3-42bc-81f6-1df0f2130930 30/09/2013 13:16
All Replies (5)
Hello,
Are you referring to outlook.com webmail or some other web access to outlook?
I suggest disabling hardware acceleration and testing to see if that helps. See here:
Turn off hardware acceleration
If that doesn't help then please try booting Firefox into Safe Mode and testing. If the problem doesn't occur in Safe Mode then follow the instructions below to troubleshoot and identify the culprit.
Use Troubleshoot Mode in Firefox
I hope that helps. Let me know if not.
Unfortunately the linked crash reports haven't been send or have a [@ EMPTY] signature and do not provide data that would make it possible to tell something about the cause of the crash.
Do you have submitted crash reports with a "bp-" prefix that show a crashing thread?
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Disabling the hardware acceleration was one of the first things I did (as it was at the top of various suggestions elsewhere). This made no difference.
I have tried starting it in safe mode (but now can't remember whether this helped). I also reset Firefox. I will try again and see whether safe-mode doesn't crash this time.
Re outlook - I am using a university email system that is outsourced to microsoft outlook, so opens as outlook, but requires that I logon via the university. The browser reads: https://podXXXX.outlook.com/owa/#path=/mail (where XXXX are numbers).
Re reports. It looks like a lot of them are 'empty: no crashing thread' and the others I cannot find in the archive. I don't know what this means.
Thanks for your help. I'll get back to you by the end of today with an update on whether safe-mode helps.
Hi, I've now tried doing a bunch more things, including running Firefox in safe-mode a few times. And it still crashes. Today it must have done it half a dozen times over a few hours. I am pretty sure that it is connected with having outlook web version open as it only seems to crash when this is open as a tab. Any further ideas?
I have the same problem. Office 365 or Outlook Web App 2013 cause Firefox to consume 100% CPU on all cores and crash.