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Firefox crashes every few minutes. Reinstall, format, memtest ok, disk ok. No changes.

  • 5 replies
  • 2 have this problem
  • 4 views
  • Last reply by JackS

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My PC was working ok, but I decided to format it because it was time.

I did it, and when I was using the recently installed firefox, it crashes. And did it again few minutes later, and again, and so on.

Tried in deactivating Add-ons, deactivating Sync, reseting Firefox, reinstalling Firefox, format again, installing an updated windows 7, but it keeps doing it.

Run memtest all night, all perfect. Hard drive perfect too.

I don't know what to do now, so I follow the steps here: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help and now I'm asking you about it.

If you need any more information, please let me know.

Last crash:
bp-401869b2-2488-4b2a-bc71-31c7f2130616

Crashes:
bp-401869b2-2488-4b2a-bc71-31c7f2130616 6/15/2013 9:23 PM
bp-4ca9ebb5-70a5-40b9-95b6-ac8be2130615 6/15/2013 8:46 PM
bp-05a69596-3286-48c4-85fc-0966e2130615 6/15/2013 8:09 PM
cd20e0b9-f7e5-4486-ad6c-af2447154b09 6/15/2013 6:55 PM
bp-f996cfb1-b5bb-4118-a8cc-9dd042130615 6/15/2013 12:55 AM
bp-8d051efd-a6c4-40b9-830c-491412130615 6/14/2013 10:27 PM
db94257f-4b2d-4523-9180-31ffbbf90c38 6/14/2013 10:03 PM
bp-01a14449-9c8c-4019-96dc-b0ecc2130615 6/14/2013 10:01 PM
bp-dcd8bad3-691b-473c-b2a8-ad7d22130615 6/14/2013 9:48 PM
bp-bf8ef1e9-ec3a-444d-831e-383cc2130615 6/14/2013 9:48 PM
bp-12ade04d-e7a6-48a2-bc93-b35532130615 6/14/2013 9:33 PM
bp-b1ce76a1-1519-4389-b340-8b1ff2130614 6/14/2013 1:59 PM
bp-482d78dc-18d1-4bfb-a47a-219a72130614 6/14/2013 1:59 PM
6bd8af27-acc5-4772-a400-69c2037e115f 6/14/2013 4:41 AM
bp-9af131c4-1e9a-4ac9-bd23-c59252130614 6/14/2013 2:20 AM
bp-196c5070-22f6-43ae-a329-82b1a2130614 6/14/2013 12:06 AM
bp-6ed91851-7159-42b7-afff-8a7982130614 6/13/2013 9:53 PM
bp-7038abb4-4440-49f7-a274-3b49b2130614 6/13/2013 9:21 PM
bp-95f1792f-651b-4ac0-afbb-fc5ee2130614 6/13/2013 9:18 PM
bp-6bf018c2-7c73-4388-9f3f-e3f422130613 6/13/2013 8:38 PM
bp-6d7fdae5-3a58-4ce1-beff-7a7e62130613 6/13/2013 12:42 PM
bp-9ed38af8-1afd-4c17-8ae9-18d092130613 6/13/2013 12:50 AM
bp-ac06df03-6766-41a0-8494-832d12130612 6/12/2013 2:00 PM

Modified by cor-el

Chosen solution

I updated the Bios, as an user from this forum suggest me: http://foros.3dgames.com.ar/software.30/813230.win-7-bsod-crasheo-firefox-chrome-flash-entre-otros.html (spanish)

And now is solved, so that was the problem.

My PC: AMD Phenom II X4 940 Black Edition Asus M3A78-EM 8GB memory Sapphire Radeon HD 4850

Original Bios version: 1502 Updated Bios version: 2701

Thank very much for your time.

Read this answer in context 👍 0

All Replies (5)

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Those crashes have to do with JavaScript garbage collection (likely memory corruption).

Did you try Safe Mode?

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Yes. I used the "Reset Firefox" feature, I navigate on Firefox for a few minutes without installing anything, and crashed again.

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Did you try to disable plugins as well (Safe Mode doesn't affect plugins)?

Do the crashes still happen in Safe Mode?


In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • the default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • the default toolbar layout is used (localstore-safe.rdf)
  • the Javascript JIT compiler is disabled
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected
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Safe mode. Plugins disabled manually. Crashed a minute ago:

bp-4f46c217-5f9b-4139-b5a5-c1bb22130616 6/16/2013 12:43 AM

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Chosen Solution

I updated the Bios, as an user from this forum suggest me: http://foros.3dgames.com.ar/software.30/813230.win-7-bsod-crasheo-firefox-chrome-flash-entre-otros.html (spanish)

And now is solved, so that was the problem.

My PC: AMD Phenom II X4 940 Black Edition Asus M3A78-EM 8GB memory Sapphire Radeon HD 4850

Original Bios version: 1502 Updated Bios version: 2701

Thank very much for your time.