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firefox 24 crashes (/questions/971603)
Per John99's request here are my 4 crash reports
419ae470-4333-4174-a0b3-59982f6b9b85 9/17/2013 3:41 PM 5d92722b-b192-4910-9803-b497f75e3a04 9/17/2013 3:40 PM e8cc34f5-2123-42bd-b373-4e774d54211f 9/17/2013 9:10 AM 672f5d30-6ad7-422f-801b-a77da1bba42e 9/14/2013 4:57 PM
This represents about 1% of the crashes over the last 4 or 5 days
All Replies (6)
- Crash ID: bp-c78263c0-1007-4e91-8eac-7d5992130919
- Crash ID: 5d92722b-b192-4910-9803-b497f75e3a04
- Crash ID: e8cc34f5-2123-42bd-b373-4e774d54211f
- Crash ID: 672f5d30-6ad7-422f-801b-a77da1bba42e
this might be easier way to access
edit Added paragraph bullets. Note crash IDs preceded by'bp-' are those submitted and therefore with reports available.
Modified by John99
New Crash ID bp-2f32c223-d279-49fe-9ff7-09e8e2130919
I do not immediately see any solution indicated from that crash ID
I understand you have no problems if you use Firefox's safemode. That immediately indicates that known changes affect whether or not Firefox crashes.
- see these about safe mode
That also indicates you may quickly be able to solve the problem with without finding the cause by using the Firefox reset feature.
- see Refresh Firefox - reset add-ons and settings
But if you try that read the article first and you may wish to
- Close any unnecessary open tabs
- Bookmark any tabs left open
- Bookmark the home sites of any extensions that you have, because they will be removed and you will need to consider whether or not to re-install any of them.
- JS compiler
That may be testable by turning it off by changing preferences as explained here by jscher2000 in the other thread.
- Hardware Acceleration
That post also explained about hardware acceleration. Another factor is whether hardware acceleration is in use.
Otherwise the cause is likely to be a third party extension.
You have many Firefox extensions, and it is probable that your crash could relate to whether or not a particular extension is in use. You could test with one extension at a time. A quicker method is to repeatedly bisect the extensions list.
Try half of your extensions. Look t the bad half and take half of that again until you find the problem extension.
For forum cross referencing purposes
- your initial post /questions/971603#answer-480642
- Report for your crash ID bp-c78263c0-1007-4e91-8eac-7d5992130919
- Crash Signature: RuleHash_ClearEntry
My Firefox 24 CONSTANTLY crashes, other versions have worked fine. Not ONE thing suggested on this site helps. I do not have Norton, I have disabled all add-ons, disabled accelerators, even uninstalled Flash Player, uninstalled Java, reinstalled Java, disabled Java...... turned off all anti-virus, have done anti-virus/anti-malware scans by Spybot, Hijack This (Trend Micro), Avira, Malwarebytes..... and have come to the conclusion that since so many other people are experiencing the EXACT same thing..... that it's just crap Firefox software.
I have having a horrific time with Firefox 24 crashing. I have run many anti-virus, tried suggestions on here. Then I decided to run the ADS Spy tool in the Misc. Tools that come with Hijack This from Trend Micro.
The results showed four supposed "Microsoft" folders, that were odd. I am familiar with Microsoft folder types but these were very odd, not only because of where they were, but also because when I tried to find them in the detected location, they were not there!! And I DO have "Show Hidden Files and Folders" enabled.
I looked all over for the folders, inside EVERY other Microsoft folder in "Applications", both in the "All Users" and the personalized one that is also found there as well as in Local Settings. They weren't there either. They were detected as being in: Docs and Settings > Local Users > Applications > Microsoft then named as, (not exact names, I forgot to write them out but these are representative of those names):
These are usually the kinds of names tagging viruses/trojans. And I keep close tabs on what is inside folders, I've learned over time to do that, not just rely on antivirus software. It has paid off more than a few times. But these kind of names are usually found as some kind of text files if it's a virus. And I KNOW that they were not there before. I had run ADS Spy about two weeks earlier. With names like that I would have seen them as obviously suspicious.
So.... I deleted them from Hijack This when they were found in a second scan for ADS Spy entries, and once again I could not find them anywhere.
Since then my computer has been working perfectly as has Flash Player and Windows Media Player. Not one crash or glitch and I am on my computer all day and night until bed
Try uninstalling .NET Framework 3.5 entirely.
Reinstall .NET Framework 3.5 and updates
Solved the problem of both Internet Explorer, Firefox 24, AND Flash Player constantly crashing. Learned about the problem from a neighbor's son who is a Tech. It worked.