Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how do I fix crashing Aobe Flash plugins windows 8?

  • 1 reply
  • 32 have this problem
  • 3591 views
  • Last reply by jscher2000

more options

Every time I try to view a web video , a message pops up that states Adobe Flash plugin has crashed. I am using a HP Pavilion g7 with Windows 8 and Mozilla Firefox. I was using Internet Explorer but it also kept crashing. How do I fix this problem?

All Replies (1)

more options

This is some standard guidance that addresses the most common issues with Flash in Firefox. I'm not sure whether any of it helps in IE.

(1) If you have any add-ons that record/download Flash media in Firefox, make sure they are as up-to-date as possible, or disable them temporarily. To disable extensions, you can use this screen:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

Any luck?