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Why does website say I need silverlight?

Posted

For Mac 10.6.8 I already have: Library>Internet plug-ins>silverlight.plugin. No problem with this website running Safari.

For Mac 10.6.8 I already have: Library>Internet plug-ins>silverlight.plugin. No problem with this website running Safari.

Chosen solution

The forum software didn't recognize your Silverlight plugin as being enabled. Can you check the following page and see whether it is set to "Never Activate"?

Tools menu > Add-ons > Plugins category

If so, can you switch it to "Always Activate"?

If it's not listed at all, I wonder whether it's one of those 32-bit/64-bit issues.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • DivX VOD Helper Plug-in
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.8
  • DivX Web Player version 3.0.0.155
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:23.0) Gecko/20100101 Firefox/23.0

More Information

AliceWyman
  • Moderator
240 solutions 2594 answers

You may need to update Silverlight to the latest version for it to work in Firefox if it's an outdated version (ref.).

You can visit the official Silverlight page in Firefox or use the information here to update Silverlight:

You may need to update Silverlight to the latest version for it to work in Firefox if it's an outdated version ([https://addons.mozilla.org/firefox/blocked/p129 ref.]). You can visit the [https://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx official Silverlight page] in Firefox or use the information here to update Silverlight: * [[Use the Silverlight plugin to play audio and video]]

Helpful Reply

Thanks for your reply,

Message from this site: http://www.microsoft.com/getsilverlight/get-started/install/default.asp

"The version of Silverlight installed is: Silverlight 5 (5.1.20513.0) You are ready to use Microsoft Silverlight"

Previous to this I did have an older version.

This is the website I'm trying to connect with: freestockcharts.com which requires silverlight. No problem with Safari but I'm still getting the message that I need to download silverlight when attempting to connect from Firefox. I'm thinking the problem is with Firefox.

Thanks for your reply, Message from this site: http://www.microsoft.com/getsilverlight/get-started/install/default.asp "The version of Silverlight installed is: Silverlight 5 (5.1.20513.0) You are ready to use Microsoft Silverlight" Previous to this I did have an older version. This is the website I'm trying to connect with: freestockcharts.com which requires silverlight. No problem with Safari but I'm still getting the message that I need to download silverlight when attempting to connect from Firefox. I'm thinking the problem is with Firefox.
cor-el
  • Top 10 Contributor
  • Moderator
17479 solutions 157955 answers

Are there any Silverlight plugins in /Library/Internet Plug-Ins/ ?

Are there any Silverlight plugins in /Library/Internet Plug-Ins/ ?

Question owner

Yes, it's there and with the recently downloaded version number.

Yes, it's there and with the recently downloaded version number.
jscher2000
  • Top 10 Contributor
8695 solutions 71074 answers

Chosen Solution

The forum software didn't recognize your Silverlight plugin as being enabled. Can you check the following page and see whether it is set to "Never Activate"?

Tools menu > Add-ons > Plugins category

If so, can you switch it to "Always Activate"?

If it's not listed at all, I wonder whether it's one of those 32-bit/64-bit issues.

The forum software didn't recognize your Silverlight plugin as being enabled. Can you check the following page and see whether it is set to "Never Activate"? Tools menu > Add-ons > Plugins category If so, can you switch it to "Always Activate"? If it's not listed at all, I wonder whether it's one of those 32-bit/64-bit issues.

Question owner

Thank you jscher2000,

Go to the head of the class. You nailed it!

Thank you jscher2000, Go to the head of the class. You nailed it!

Question owner

Thanks to everyone else who responded. I appreciate it.

Thanks to everyone else who responded. I appreciate it.
AliceWyman
  • Moderator
240 solutions 2594 answers

Hey, that's great that the solution was to change the Silverlight setting in the (Tools) Addons -> Plugins list from "Never activate" to "Always Activate". I'm guessing that the older version you had was blocked and updating it didn't re-activate the plugin, for some reason.

I marked the reply by jscher2000 as the solution.

Hey, that's great that the solution was to change the Silverlight setting in the (Tools) Addons -> Plugins list from "Never activate" to "Always Activate". I'm guessing that the older version you had was blocked and updating it didn't re-activate the plugin, for some reason. I marked the reply by jscher2000 as the solution.