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Navigation on websites missing

Posted

I have noticed that on some websites the navigation buttons do not appear. In particular the TomTom shop would not work in Firefox because instead of the buttons I get a moving icon of bars, like a progress meter, but no button to click. Works fine on the old Explorer I have still on the PC. Also noticed that the Google "paid for" search results do not do anything, (but this may be down to the fact I have blocked doubleclick). Currently running Firefox version 20.0.1 on Windows 7 32 bit. Any suggestions would be gratefully received. Regards

Chosen solution

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Hope this helps!

Curtis

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04
  • VLC media player Web Plugin 2.0.6
  • Shockwave Flash 11.8 r800
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-GB/

Extensions

  • Anti-Banner 13.0.1.4307 (anti_banner@kaspersky.com)
  • Content Blocker 13.0.1.4307 (content_blocker@kaspersky.com)
  • IDM CC 7.3.59 (mozilla_cc@internetdownloadmanager.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Updated Ad Blocker for Firefox 11+ 0.7.7 ({4DC70064-89E2-4a55-8FC6-E8CDEAE3618C})
  • VWC Cocoon vb-20130529201226 (firefox-support@vworldc.com)
  • Kaspersky URL Advisor 13.0.1.4307 (url_advisor@kaspersky.com) (Inactive)
  • Safe Money 13.0.1.4307 (online_banking@kaspersky.com) (Inactive)
  • Virtual Keyboard 13.0.1.4307 (virtual_keyboard@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 460
  • adapterDescription2:
  • adapterDeviceID: 0x0e22
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1023
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7601.17789
  • driverDate: 3-14-2013
  • driverDate2:
  • driverVersion: 9.18.13.1422
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 460)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • font.internaluseonly.changed: False
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1378913595
  • places.history.expiration.transient_current_max_pages: 93325
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.disable_button.openDeviceManager: False
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
Curtis Parfitt-Ford 35 solutions 315 answers

Helpful Reply

Hello,


I'm not sure that I follow what you are saying. Could you please upload a screenshot of the problem?

Thanks,

Curtis

Question owner

Screenshot showing small red bar where button should be as requested

Curtis Parfitt-Ford 35 solutions 315 answers

Chosen Solution

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Hope this helps!

Curtis

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8020 answers

Curtis,note the OP "technoweary " passes on thanks /questions/971459

Question owner

Thanks for your help guys. I was completly locked out after marking the issue solved. The problem with the Google "paid for" search results was also resolved by the reset. Cheers to all.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8020 answers

P.S. I note prior to the reset that you had content blocker extensions etc. Possibly depending on how they were configured and interacted they may well have been the cause of this problem.

Your system information (aside) showed

 Extensions

   Anti-Banner 13.0.1.4307
   Content Blocker 13.0.1.4307
    IDM CC 7.3.59
   Troubleshooter 1.1a
   Updated Ad Blocker for Firefox 11+ 0.7.7
   VWC Cocoon vb-20130529201226
   Kaspersky URL Advisor 13.0.1.4307 (Inactive)
   Safe Money 13.0.1.4307 (Inactive)
   Virtual Keyboard 13.0.1.4307 (Inactive)
Curtis Parfitt-Ford 35 solutions 315 answers

Thanks for saying thanks technoweary!

Curtis ( cyborg4 )