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Firefox will not open at all, no matter how many times I click it.

Posted

Firefox will not open at all. I have tried troubleshooting, I have tried right clicking it and clicking "Run As Administrator", and I have tried uninstalling and reinstalling it. When i try open it, it does not come up with any error messages or anything. The loading icon appears then disappears, without firefox opening. Nothing I try opens firefox.

Firefox will not open at all. I have tried troubleshooting, I have tried right clicking it and clicking "Run As Administrator", and I have tried uninstalling and reinstalling it. When i try open it, it does not come up with any error messages or anything. The loading icon appears then disappears, without firefox opening. Nothing I try opens firefox.

Chosen solution

Trying to open Firefox in Safe Mode is not working. Starting my laptop in safe mode with networking did open firefox for a while, but then it stopped working again, and it switched my WiFi card off in my laptop (that i have switched on again after some searching). I have killed firefox using the processes tab in taskmanager, and have successfully uninstalled it. I am reinstalling it now, hopefully that works.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/29.0.1547.62 Safari/537.36

More Information

kobe 441 solutions 5048 answers

Have you tried ALL the instructions at...

Have you tried ALL the instructions at... * [[Firefox won't start - find solutions]]

Question owner

Yes, I have tried all those instructions. None of them work. At the moment, I cannot even uninstall it anymore, because when I do it says all firefox windows need to be closed, even though there are none open according to my Task Manager

Yes, I have tried all those instructions. None of them work. At the moment, I cannot even uninstall it anymore, because when I do it says all firefox windows need to be closed, even though there are none open according to my Task Manager
kobe 441 solutions 5048 answers

Have you tried to delete the firefox install folder manually.

  1. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
  2. Reinstall firefox from
Have you tried to delete the firefox install folder manually. #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox # Reinstall firefox from #* http://www.mozilla.org/en-US/firefox/all/

Question owner

I have tried them both - both still say that Firefox cannot be deleted / uninstalled unless you close all Firefox windows, and there are no Firefox windows or Firefox anything open

I have tried them both - both still say that Firefox cannot be deleted / uninstalled unless you close all Firefox windows, and there are no Firefox windows or Firefox anything open
kobe 441 solutions 5048 answers

Helpful Reply

You can

1. Kill firefox.exe through the Task Manager, to open the taskmanager hit Win + R and enter taskmgr.exe in the window, hit enter, right click firefox.exe and hit "end all processes" or something similar.

OR

2. Boot into safe mode with networking and delete the Firefox install folder said above. See: http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
For Windows 8: http://www.intowindows.com/shortcut-key-to-boot-into-the-hidden-safe-mode-in-windows-8/

You can 1. Kill firefox.exe through the Task Manager, to open the taskmanager hit Win + R and enter taskmgr.exe in the window, hit enter, right click firefox.exe and hit "end all processes" or something similar. OR 2. Boot into safe mode '''with networking''' and delete the Firefox install folder said above. See: http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ <br> For Windows 8: http://www.intowindows.com/shortcut-key-to-boot-into-the-hidden-safe-mode-in-windows-8/

Modified by kobe

Jay_System_Analyst 1 solutions 10 answers

Helpful Reply

Hi,

Your firefox process got messed up. Please goto Taskmanager by holding "CTRL" + "SHIFT" + "ESC" there you need to go Process Tab please search for Firefox process. Right click on firefox.exe select "End process tree"

And please make a search for any other firefox process on the appropriate tab. If so do the same. And try to open firefox

OR

Please go to "RUN" box and type "firefox /safe" without quotes. It may open.

Thanks, Please let me know if the still persist

Hi, Your firefox process got messed up. Please goto Taskmanager by holding "CTRL" + "SHIFT" + "ESC" there you need to go Process Tab please search for Firefox process. Right click on firefox.exe select "End process tree" And please make a search for any other firefox process on the appropriate tab. If so do the same. And try to open firefox OR Please go to "RUN" box and type "firefox /safe" without quotes. It may open. Thanks, Please let me know if the still persist
John99 971 solutions 13138 answers

See also

  • Troubleshoot Firefox issues using Safe Mode Please read the article & note
    • Holding the shift key as you start Firefox should start it in Safe mode
    • firefox -safe-mode is used from the commandline / Run
      note space then minus -safe-mode I am not sure /safe works
See also *[[Troubleshoot Firefox issues using Safe Mode]] Please read the article & note ** Holding the shift key as you start Firefox should start it in Safe mode ** ''firefox -safe-mode'' is used from the commandline / Run <br>note space then minus ''' -safe-mode''' I am not sure ''/safe'' works
John99 971 solutions 13138 answers

P.S. When using Task Manager or similar and looking for running Firefox processes also check for plugincontainer

Powering down & restarting the computer may even help.

P.S. When using Task Manager or similar and looking for running Firefox processes also check for ''plugincontainer'' Powering down & restarting the computer may even help.
Wesley Branton
  • Top 25 Contributor
406 solutions 3859 answers

Ensure that you have no Firefox preloading software installed on your computer.

Ensure that you have no Firefox preloading software installed on your computer.

Chosen Solution

Trying to open Firefox in Safe Mode is not working. Starting my laptop in safe mode with networking did open firefox for a while, but then it stopped working again, and it switched my WiFi card off in my laptop (that i have switched on again after some searching). I have killed firefox using the processes tab in taskmanager, and have successfully uninstalled it. I am reinstalling it now, hopefully that works.

Trying to open Firefox in Safe Mode is not working. Starting my laptop in safe mode with networking did open firefox for a while, but then it stopped working again, and it switched my WiFi card off in my laptop (that i have switched on again after some searching). I have killed firefox using the processes tab in taskmanager, and have successfully uninstalled it. I am reinstalling it now, hopefully that works.

Modified by Shellieb

Question owner

Thank you very much to everyone. I think that firefox is fixed, as it is open now and working without being slow.

Thank you very much to everyone. I think that firefox is fixed, as it is open now and working without being slow.
John99 971 solutions 13138 answers

Glad it is fixed. Thanks for posting back.

Note in most cases a simple reinstall of Firefox does not fix problems.

Glad it is fixed. Thanks for posting back. Note in most cases a simple reinstall of Firefox does not fix problems.
bonz812 0 solutions 1 answers

I have this same exact problem but on a new Macbook Pro. I can't start in safe mode or anything. Any suggestions?

I have this same exact problem but on a new Macbook Pro. I can't start in safe mode or anything. Any suggestions?
John99 971 solutions 13138 answers

Hi bonz812,
Sorry you are having problems.

I assume that you have already scrolled and looked at this current thread and any help articles linked from it.

To get a good answer it is probably best to start your own thread
(As the guidelines suggest).

….  do not re-use existing threads started by others, even if they are seemingly on the same subject.   ….
  1. Please use /questions/new
  2. Please try to follow the prompts and include troubleshooting info when you do that. (There is a green button to automate the process. Use that, or if you encounter problems doing so mention that in the new thread.)
  3. You may wish to post back here; afterwards; to confirm you started a new thread. Others may wish to follow it.
Hi bonz812, <br /> Sorry you are having problems. I assume that you have already scrolled and looked at this current thread and any help articles linked from it. To get a good answer it is probably best to start your own thread <br />(As the [[Forum rules and guidelines|guidelines]] suggest). ''…. do not re-use existing threads started by others, even if they are seemingly on the same subject. ….'' # '''Please use [/questions/new]''' #Please try to follow the prompts and include troubleshooting info when you do that. (There is a green button to automate the process. Use that, or if you encounter problems doing so mention that in the new thread.) # You may wish to post back here; afterwards; to confirm you started a new thread. Others may wish to follow it. *Note this thread is [/questions/970099] ([https://support.mozilla.org/en-US/questions/123456#answer-520921 permalinks]) <sup>([http://en.wiktionary.org/wiki/permalink meaning]) </sup> to your question above.