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Why are many of my emails going directly to my delete basket before I see them?

Posted

When I open my email I am noticing that a good portion do not appear for me to read but show up in my Deleted file. One day an email will show for me to read and the next not show but do show in the delete file.

When I open my email I am noticing that a good portion do not appear for me to read but show up in my Deleted file. One day an email will show for me to read and the next not show but do show in the delete file.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Consona SmartIssue Plugin for Firefox
  • Consona Script Runner Plugin for Firefox
  • NPWLPG
  • Motive Plugin for Mozilla Browsers
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/

Extensions

  • Norton Toolbar 2013.4.2.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • LessTabs 1.7.1.0 (lesstabs@lesstabs.com) (Inactive)
  • MapsGalaxy 2.26.0.43242 (39ffxtbr@MapsGalaxy_39.com) (Inactive)
  • Norton Vulnerability Protection 12.0.0.380 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • RealDownloader 1.3.1 ({DAC3F861-B30D-40dd-9166-F4E75327FAC7}) (Inactive)
  • TotalRecipeSearch 1.1 (14ffxtbr@TotalRecipeSearch_14.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD M880G with ATI Mobility Radeon HD 4250
  • adapterDescription2:
  • adapterDeviceID: 0x9712
  • adapterDeviceID2:
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  • adapterDrivers2:
  • adapterRAM: 320
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-29-2010
  • driverDate2:
  • driverVersion: 8.770.2.2000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD M880G with ATI Mobility Radeon HD 4250 )
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 1048576
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.autostart: True
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.bing.com/?scope=web&mkt=en-US
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 23.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://search.tb.ask.com/search/GGmain.jhtml?st=kwd&ptb=AD3F9955-1711-4362-8601-ABD5D01E97EE&n=77fd0448&ind=2013070408&p2=^XN^xdm033^YYA^us&si=107848&searchfor=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1377107065
  • places.history.expiration.transient_current_max_pages: 100530
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • privacy.sanitize.sanitizeOnShutdown: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1375292443

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5399 solutions 40161 answers

Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.

If your problem is with Mozilla Thunderbird, see this forum for support. https://support.mozillamessaging.com/.../home
or this one
http://forums.mozillazine.org/viewforum.php?f=39

Firefox doesn't do email, it's strictly a web browser. If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service. If your problem is with Mozilla Thunderbird, see this forum for support. [https://support.mozillamessaging.com/en-US/home] <br /> or this one <br /> [http://forums.mozillazine.org/viewforum.php?f=39]