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fire fox is not reading my XML file for digital signature


I have to upload the xml file in www.incometaxindiaefiling.gov.in by digitally signing the xml file. When I click on the tab for digital sign, the message come " cannot read the xml file"

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • VLC media player Web Plugin 2.0.0
  • Adobe PDF Plug-In For Firefox and Netscape


  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/


  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Identity Safe Toolbar 2013.2.0.18 ({F04D2D30-776C-4d02-8627-8E4385ECA58D}) (Inactive)
  • Norton Vulnerability Protection - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)


  • incrementalGCEnabled: True


  • adapterDescription: Standard VGA Graphics Adapter
  • adapterDescription2:
  • adapterDeviceID: 0x0152
  • adapterDeviceID2:
  • adapterDrivers: vga framebuf vga256 vga64k
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7600.16385
  • driverDate: 6-21-2006
  • driverDate2:
  • driverVersion: 6.1.7600.16385
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRendererMessage: [u'']
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.google.com/
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 23.0.1
  • font.internaluseonly.changed: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1376913323
  • places.history.expiration.transient_current_max_pages: 50636
  • plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • security.default_personal_cert: Select Automatically
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1376913323


  • User JS: No
  • Accessibility: No
Wesley Branton
  • Top 25 Contributor
178 solutions 2062 answers

Does this issue occur on other browsers (Google Chrome, Internet Explorer)?

  • Top 25 Contributor
  • Moderator
622 solutions 8005 answers

Not the sort of thing it is easy to help with as by definition it will not be a public site but one for Indian Taxpayers, and can be expected to be secure.

Have you tried using Internet Explorer.

You could try attaching screen shots of the problem pages and any error messages, but please be careful and edit out any confidential or sensitive information before attaching such an image.

Please remember you are posting on a public and websearch indexed website, this is not a private support ticket.

Are you seeing a shield icon in your location bar as explained in this article

  • How does content that isn't secure affect my safety?

That is rather a longshot as it is a change in Firefox so could affect you this year, but would not have affected you last year.

I note the public portion of the site

Other possibilities