X
Tap here to go to the mobile version of the site.

Support Forum

Firefox memory use soars and crashes despite Reset etc

Posted

I'm using Windows Vista, and recently after trying to update Adobe and Java plugins for Firefox latest browser suddenly every time I use Firefox no matter whats open really but especially if a video is open the memory usage keeps climbing and doesn't stop. Firefox crashes almost every time. I tried Reset, I tried disabling and so on various plugins and such and nothing has changed but that the memory usage can climb higher and avoid crashing longer now. The basic problem of the insane memory usage has not stopped nor slowed.

It begins at an average 200k usage to 300k which was normal unless it had been running for hours or playing videos for hours could go up to 800k. Right now running thirty mins with no video and four tabs it's at 1,300,000k. I'm not sure what made it do this. I'm going to try uninstalling adobe and running an older version next but I've done so many things at this point I'm curious who else has this problem. I haven't tested Safemode but regardless I need many of these add-ons to run for what I use my browser for. I do not understand why the memory use keeps climbing even when I do nothing. I've run a system scan for virus etc, nothing. I do know that I have an older video card, its drivers updated and I've tried turning on the accelerated option on and off too. Why would Firefox keep eating up memory?

The crash reports I've been getting look like this: bp-7cf4e751-66db-49fc-8a05-083132130814 bp-b680d967-eee5-44a7-a5e0-c1f422130814 bp-5b457653-8b58-4ee0-80cc-32fe82130814 bp-304b8b40-d4e5-4f36-af10-de58e2130814

Thanks anyone who can help!

I'm using Windows Vista, and recently after trying to update Adobe and Java plugins for Firefox latest browser suddenly every time I use Firefox no matter whats open really but especially if a video is open the memory usage keeps climbing and doesn't stop. Firefox crashes almost every time. I tried Reset, I tried disabling and so on various plugins and such and nothing has changed but that the memory usage can climb higher and avoid crashing longer now. The basic problem of the insane memory usage has not stopped nor slowed. It begins at an average 200k usage to 300k which was normal unless it had been running for hours or playing videos for hours could go up to 800k. Right now running thirty mins with no video and four tabs it's at 1,300,000k. I'm not sure what made it do this. I'm going to try uninstalling adobe and running an older version next but I've done so many things at this point I'm curious who else has this problem. I haven't tested Safemode but regardless I need many of these add-ons to run for what I use my browser for. I do not understand why the memory use keeps climbing even when I do nothing. I've run a system scan for virus etc, nothing. I do know that I have an older video card, its drivers updated and I've tried turning on the accelerated option on and off too. Why would Firefox keep eating up memory? The crash reports I've been getting look like this: bp-7cf4e751-66db-49fc-8a05-083132130814 bp-b680d967-eee5-44a7-a5e0-c1f422130814 bp-5b457653-8b58-4ee0-80cc-32fe82130814 bp-304b8b40-d4e5-4f36-af10-de58e2130814 Thanks anyone who can help!

Chosen solution

Three of the four crash reports indicate a correlation with the Ghostery extension. The precise cause seems to be undetermined. Can you make an exception for video sites and see whether that helps, or try disabling it for 24 hours?

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • DivX Plus Web Player version 2.3.1.51
  • DivX VOD Helper Plug-in

Application

  • Firefox 23.0
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.3.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Ghostery 5.0.1 (firefox@ghostery.com)
  • NoScript 2.6.7 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Rikaichan 2.07 ({0AA9101C-D3C1-4129-A9B7-D778C6A17F82})
  • Rikaichan Japanese Names Dictionary File 2.01.130701 (rikaichan-jpnames@polarcloud.com)
  • Rikaichan Japanese-English Dictionary File 2.01.130701 (rikaichan-jpen@polarcloud.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • DivX Plus Web Player HTML5 <video> 2.1.2.172 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Norton Toolbar 2013.4.2.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 11.4.0.6 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4650
  • adapterDescription2:
  • adapterDeviceID: 0x9498
  • adapterDeviceID2:
  • adapterDrivers: aticfx32 aticfx32 atiumdag atidxx32 atiumdva
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.23097
  • driverDate: 11-9-2011
  • driverDate2:
  • driverVersion: 8.920.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4650)
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://drudgereport.com/
  • browser.startup.homepage_override.buildID: 20130730113002
  • browser.startup.homepage_override.mstone: 23.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 23.0
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1376518206
  • places.history.expiration.transient_current_max_pages: 87164
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.flash: 0
  • plugin.state.np32dsw: 0
  • plugin.state.npctrl: 0
  • plugin.state.npdeployjava: 0
  • plugin.state.npgoogletalk: 0
  • plugin.state.npgoogleupdate: 0
  • plugin.state.npgtpo3dautoplugin: 0
  • plugin.state.npitunes: 0
  • plugin.state.npo1d: 0
  • plugin.state.nppdf: 0
  • plugin.state.npqtplugin: 0
  • plugin.state.npvlc: 0
  • plugin.state.npwlpg: 0
  • plugin.state.npwpf: 0
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 0

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
3598 solutions 32242 answers

Chosen Solution

Three of the four crash reports indicate a correlation with the Ghostery extension. The precise cause seems to be undetermined. Can you make an exception for video sites and see whether that helps, or try disabling it for 24 hours?

Three of the four crash reports indicate a correlation with the Ghostery extension. The precise cause seems to be undetermined. Can you make an exception for video sites and see whether that helps, or try disabling it for 24 hours?

Question owner

I'll test that out. I'm doing it at this moment and so far so good it's staying at a level 220k. If it's an issue solely with Ghostery I wonder if they are aware of it... I'd like to continue using it.

With the video or streaming sites it's Adobe that causes crashes 99% of the time. I've gone through two updates from them and still have the same problem. Adobe/shockwave player/Flash freezes up and have to close down everything or it will crash. It seems to particularly dislike youtube for some reason. This has gone on for couple months and is a thorn in my side but nothing compared to how unusable FF was within five minutes of the memory soaring problem.

It's been ten mins and still level, so I think this may have worked. Thank you so much sir!

I'll test that out. I'm doing it at this moment and so far so good it's staying at a level 220k. If it's an issue solely with Ghostery I wonder if they are aware of it... I'd like to continue using it. With the video or streaming sites it's Adobe that causes crashes 99% of the time. I've gone through two updates from them and still have the same problem. Adobe/shockwave player/Flash freezes up and have to close down everything or it will crash. It seems to particularly dislike youtube for some reason. This has gone on for couple months and is a thorn in my side but nothing compared to how unusable FF was within five minutes of the memory soaring problem. It's been ten mins and still level, so I think this may have worked. Thank you so much sir!
the-edmeister
  • Top 10 Contributor
  • Moderator
4035 solutions 30416 answers

Community-powered support for Ghostery is here:
https://getsatisfaction.com/ghostery

Community-powered support for Ghostery is here: <br /> https://getsatisfaction.com/ghostery
jscher2000
  • Top 10 Contributor
3598 solutions 32242 answers

Helpful Reply

Regarding Flash, this is some standard guidance that addresses the most common issues. I'm sure you've seen some of it before, but just in case:

(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) {Your post shows this is already unchecked} In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

Regarding Flash, this is some standard guidance that addresses the most common issues. I'm sure you've seen some of it before, but just in case: (1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them. (2) Disable hardware graphics acceleration in Firefox and in Flash (A) ''{Your post shows this is already unchecked}'' In Firefox, un-check the box here and restart: orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available" (B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues (3) Disable protected mode (Windows Vista/7/8) See this support article from Adobe under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]
Jack Yan 1 solutions 51 answers

I have this exact problem, although at the moment I can’t even get back into Firefox (I am typing from another machine). My downloaders are up to date and hardware graphics’ acceleration is switched off. My situation mirrors Paprika’s—four tabs open, no video, 1·3 Gbyte of memory chewed through on a Vista laptop (normally I would expect 200–400 Mbyte). It never used to be like this, and the only thing I believe has changed is Flash.

I have a second Windows 7 machine where, post-Flash update, Firefox crashes twice a day, so my feeling is that blame can be levelled at Flash. There I switched to Waterfox and it has been fine.

I have this exact problem, although at the moment I can’t even get back into Firefox (I am typing from another machine). My downloaders are up to date and hardware graphics’ acceleration is switched off. My situation mirrors Paprika’s—four tabs open, no video, 1·3 Gbyte of memory chewed through on a Vista laptop (normally I would expect 200–400 Mbyte). It never used to be like this, and the only thing I believe has changed is Flash. I have a second Windows 7 machine where, post-Flash update, Firefox crashes twice a day, so my feeling is that blame can be levelled at Flash. There I switched to Waterfox and it has been fine.

Modified by Jack Yan

Jack Yan 1 solutions 51 answers

Finally got back in after 15 minutes. I wonder if these are Ghostery-related (I have never heard of the program):

https://crash-stats.mozilla.com/report/index/a6d2ffe0-7fc2-4b0c-ab43-6ff242140208 https://crash-stats.mozilla.com/report/index/d2dcab51-fd6b-4900-a5b7-ea99d2140208

Basically that is a perfect record for crashes: each time I use Firefox it is bound to crash.

Finally got back in after 15 minutes. I wonder if these are Ghostery-related (I have never heard of the program): https://crash-stats.mozilla.com/report/index/a6d2ffe0-7fc2-4b0c-ab43-6ff242140208 https://crash-stats.mozilla.com/report/index/d2dcab51-fd6b-4900-a5b7-ea99d2140208 Basically that is a perfect record for crashes: each time I use Firefox it is bound to crash.
jscher2000
  • Top 10 Contributor
3598 solutions 32242 answers

Hi Jack Yan, with System Memory Use Percentage at 94% and 98% in those two reports, it definitely sounds like something is not working normally. Have you tried spending a few hours in Firefox's Safe Mode? That's a standard diagnostic tool to disable extensions and various advanced features and customizations. More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled (Plugins like Flash still run)

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

Hi Jack Yan, with System Memory Use Percentage at 94% and 98% in those two reports, it definitely sounds like something is not working normally. Have you tried spending a few hours in Firefox's Safe Mode? That's a standard diagnostic tool to disable extensions and various advanced features and customizations. More info: [[Troubleshoot Firefox issues using Safe Mode]]. You can restart Firefox in Safe Mode using Help > Restart with Add-ons Disabled ''(Plugins like Flash still run)'' In the dialog, click "Start in Safe Mode" (''not'' Reset) Any difference?
Jack Yan 1 solutions 51 answers

Hi Jefferson: thank you, I haven’t tried Safe Mode (I don’t use the laptop that often). I will give it a shot and see how it goes.

For now Firefox seems to have “calmed down” after I did a few forced closures through the task manager processes (I know this is not a proper way of doing things).

Hi Jefferson: thank you, I haven’t tried Safe Mode (I don’t use the laptop that often). I will give it a shot and see how it goes. For now Firefox seems to have “calmed down” after I did a few forced closures through the task manager processes (I know this is not a proper way of doing things).