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[SOLVED] Can't uninstall TopArcadeHits extension?

Posted

I downloaded something from download[dot]com (I'm not typing in the address because I don't want anyone to link there without proper warning). I've searched and done *everything* I've found for removing this extension. MBAM, Spyware Terminator, Windows Defender (I'm on W8 and it's built in, so no reason not to use it), uninstall manually, nothing.

It's not listed *anywhere* on my computer. But while searching, I did find something. It creates a Windows Task object that re-installs the extension and it's component software (i.e. a separate program that collects user data) on startup if it's removed.

Can anyone provide help? I've even found the solutions listed here and they don't work anymore.

EDIT: for anyone else reading this, you have to find and delete the global folder that the extension has placed itself in.

I downloaded something from download[dot]com (I'm not typing in the address because I don't want anyone to link there without proper warning). I've searched and done *everything* I've found for removing this extension. MBAM, Spyware Terminator, Windows Defender (I'm on W8 and it's built in, so no reason not to use it), uninstall manually, nothing. It's not listed *anywhere* on my computer. But while searching, I did find something. It creates a Windows Task object that re-installs the extension and it's component software (i.e. a separate program that collects user data) on startup if it's removed. Can anyone provide help? I've even found the solutions listed here and they don't work anymore. EDIT: for anyone else reading this, you have to find and delete the global folder that the extension has placed itself in.

Modified by Jof16s

Chosen solution

@ Jof16s

Did deleting the global folder work?

Read this answer in context 1

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More Information

Firefox 22.0 on Windows 8

Wesley Branton
  • Top 10 Contributor
639 solutions 5225 answers

Helpful Reply

I downloaded the exact same program and really is a pain! I got rid of it successfully, but I can't remember how because it was so long ago. I will try to remember.

Is it listed in the Firefox extensions? Is it listed in the Programs list on your computer? Can you locate the program folder on your computer's hard drive?

I have Windows XP, so it may be harder for me to figure out how to help you because the two operating systems are quite different and I may need you to tell me if something I am tell you doesn't work on Windows 8.

I downloaded the exact same program and really is a pain! I got rid of it successfully, but I can't remember how because it was so long ago. I will try to remember. Is it listed in the Firefox extensions? Is it listed in the Programs list on your computer? Can you locate the program folder on your computer's hard drive? I have Windows XP, so it may be harder for me to figure out how to help you because the two operating systems are quite different and I may need you to tell me if something I am tell you doesn't work on Windows 8.

Question owner

ComputerWhiz: It's listed when I click ctrl+shift+a, but it doesn't even have the remove option. It's *nowhere* under the extensions folders in any place that they exist.

I found the actual global folder. But when I try to access it, the software closes my explorer.exe and I have to re-start trying to get to it. I'm deleting via command line now.

I think it's safe to say that firefox should find a way to stop this before the next update.

Also, it creates a javascript file.

ComputerWhiz: It's listed when I click ctrl+shift+a, but it doesn't even have the remove option. It's *nowhere* under the extensions folders in any place that they exist. I found the actual global folder. But when I try to access it, the software closes my explorer.exe and I have to re-start trying to get to it. I'm deleting via command line now. I think it's safe to say that firefox should find a way to stop this before the next update. Also, it creates a javascript file.

Modified by Jof16s

Wesley Branton
  • Top 10 Contributor
639 solutions 5225 answers

It isn't anything to do with Firefox, it is a problem with the extension.

It installs with another program. I have reported the problem to the company that created the extension and they are looking into fixing the issue (they say).

I have scanned the program with McAfee Anti-Virus and there are no viruses or other damaging content in the program.

Can you find the extension's folder in the Mozilla Firefox installation folder?

Can you post a screenshot of the Windows Task that it creates?

It isn't anything to do with Firefox, it is a problem with the extension. It installs with another program. I have reported the problem to the company that created the extension and they are looking into fixing the issue (they say). I have scanned the program with McAfee Anti-Virus and there are no viruses or other damaging content in the program. Can you find the extension's folder in the Mozilla Firefox installation folder? Can you post a screenshot of the Windows Task that it creates?

Question owner

There is no damaging content, but it puts ads on every page I visit. And I suspect it was collecting my login data (though I can't confirm that).

The fact that it almost can't be uninstalled makes it malware in my opinion. Add the fact that it creates a task schedule to automatically re-install the thing and I figure it should be blocked. I use RequestPolicy, so I don't know how it installed itself.

I've removed it. I'll see if it comes back again.

and it wasn't in the extensions folder of the Firefox installation folder. The global install was somewhere else.

There is no damaging content, but it puts ads on every page I visit. And I suspect it was collecting my login data (though I can't confirm that). The fact that it almost can't be uninstalled makes it malware in my opinion. Add the fact that it creates a task schedule to automatically re-install the thing and I figure it should be blocked. I use RequestPolicy, so I don't know how it installed itself. I've removed it. I'll see if it comes back again. and it wasn't in the extensions folder of the Firefox installation folder. The global install was somewhere else.
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158896 answers
See also; *https://toparcadehits.com/deactivate/

Question owner

cor-el Did that. Didn't work. I also downloaded their "uninstaller" It just re-installed the stuff I had managed to remove.

cor-el Did that. Didn't work. I also downloaded their "uninstaller" It just re-installed the stuff I had managed to remove.
kobe 441 solutions 5048 answers

hi please refer to here => https://support.mozilla.org/en-US/questions/960863 this has been solved and is malware

hi please refer to here => https://support.mozilla.org/en-US/questions/960863 this has been solved and is malware

Question owner

Waka: Tried all of that stuff already. It doesn't work anymore.

Waka: Tried all of that stuff already. It doesn't work anymore.
Wesley Branton
  • Top 10 Contributor
639 solutions 5225 answers

I believe that when I deleted the global folder it was permanently removed, but if it doesn't remove it please comment.

NOTE: RequestPolicy does NOT replace an anti-virus or firewall program. To assure a secure browsing experience, you should have 1 firewall and 1 anti-virus program installed and active.

I believe that when I deleted the global folder it was permanently removed, but if it doesn't remove it please comment. '''NOTE: '''RequestPolicy does NOT replace an anti-virus or firewall program. To assure a secure browsing experience, you should have 1 firewall and 1 anti-virus program installed and active.

Question owner

ComputerWhiz: I know. I have a firewall and anti-virus in addition to that (I've stopped a lot of stuff with just RequestPolicy alone). But it installed despite all of that.

I did delete the global folder it installed itself in, so it should be gone. I don't know for sure yet, but I'll know next re-start.

ComputerWhiz: I know. I have a firewall and anti-virus in addition to that (I've stopped a lot of stuff with just RequestPolicy alone). But it installed despite all of that. I did delete the global folder it installed itself in, so it should be gone. I don't know for sure yet, but I'll know next re-start.
Wesley Branton
  • Top 10 Contributor
639 solutions 5225 answers

@Waka

The solution at that page are no longer correct.

@Waka The solution at that page are no longer correct.

Question owner

Yeah.

Considering that thread wasn't even two months ago, that's a big surprise.

Yeah. Considering that thread wasn't even two months ago, that's a big surprise.
kobe 441 solutions 5048 answers

hi, this is malware, you can see which antiviruses and antimalwares detect TopArcadeHits.

hi, this is malware, you can see which antiviruses and antimalwares detect TopArcadeHits. * https://www.virustotal.com/en/file/826f5255e2c69f5a410261465beac96d7d972406887eae0fb23d5bd4bf3461e2/analysis/1371945035/
Wesley Branton
  • Top 10 Contributor
639 solutions 5225 answers

Chosen Solution

@ Jof16s

Did deleting the global folder work?

@ Jof16s Did deleting the global folder work?
kobe 441 solutions 5048 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us! Thank you.

Question owner

Waka: MBAM didn't detect it (despite what that list says)

Computer: Nothing yet. It seems so because I've rebooted.

Waka: MBAM didn't detect it (despite what that list says) Computer: Nothing yet. It seems so because I've rebooted.

Question owner

Waka: No need. It seems deleting the global folder did the job.

Waka: No need. It seems deleting the global folder did the job.
Wesley Branton
  • Top 10 Contributor
639 solutions 5225 answers

@ Waka

Resetting Firefox is NOT necessary!

@ Jof16s

Give it until tomorrow. If the issue is still fixed tomorrow then please mark this question as solved.

@ Waka Resetting Firefox is '''NOT''' necessary! @ Jof16s Give it until tomorrow. If the issue is still fixed tomorrow then please mark this question as solved.

Question owner

Will do ComputerWhiz.

Thank you for the help.

Will do ComputerWhiz. Thank you for the help.
Sysop 0 solutions 1 answers

ComputerWhiz, I can't find a "global folder" to delete.... can you please help me out.

ComputerWhiz, I can't find a "global folder" to delete.... can you please help me out.