Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to I rollback after update erased bookmarks and new version cannot access web?

  • 4 replies
  • 1 has this problem
  • Last reply by cor-el

more options

I updated firefox a few days ago, but did not restart the program until today. Actually it crashed, and when it came back up, the new version was apparent. It will not dial out, and all of my firefox bookmarks appear to be gone. There are IE bookmarks which i imported to the firefox browser on this machine long long ago when i first installed firefox, but the firefox boomarks [the ones that i have bookmarked over the years when using firefox as my primary browser] do not appear in the bookmarks tab. I put off the browswer upgrade for a very long time, but i continued to receive update notifications, so i finally upgraded. I should have just turned off the notifications and continued on, and tht is what i will do next time. Please walk me through either a rollback to the previous version or a remedy on the new version in order to retrieve my bookmarks and access the web using my preferred browser, firefox.

All Replies (4)

more options

hello, normally such connection issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: Fix problems connecting to websites after updating Firefox

firefox also stores a daily backup of your bookmarks of the last 10 days, so you could see if it's possible to recover them that way: Restore bookmarks from backup or move them to another computer

more options
more options

Are the bookmarks only gone from the Bookmarks Toolbar or also from the Bookmarks Manager (Library)?

  • Bookmarks > Show All Bookmarks

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can check for problems with the places.sqlite database file in the Firefox profile folder.

more options

Note that on Windows XP your profile folder is here:

  • C:\Documents and Settings\<user>\Application Data\Mozilla\Firefox\Profiles\<profile>\

The "Application Data" folder in XP/Win2K and the "AppData" folder in Windows Vista and Windows 7 and later versions are hidden folders.