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Bookmarks lost after upgrade to ver 22

Posted

I upgraded from ver 21 to 22 on Win7 on two computers. My bookmarks have disappeared on both machines. I tried restoring from a cloud backup and they are not there. I restored them from an old computer running an earlier version but still nothing appears when I go to the Bookmarks menu.

When I try to bookmark a page still nothing appears in my bookmarks when I go the menu option (ie Menu - Bookmarks - Show all bookmarks.

It appears that the bookmarks system has been corrupted.

I upgraded from ver 21 to 22 on Win7 on two computers. My bookmarks have disappeared on both machines. I tried restoring from a cloud backup and they are not there. I restored them from an old computer running an earlier version but still nothing appears when I go to the Bookmarks menu. When I try to bookmark a page still nothing appears in my bookmarks when I go the menu option (ie Menu - Bookmarks - Show all bookmarks. It appears that the bookmarks system has been corrupted.

Additional System Details

Installed Plug-ins

  • IE Tab 2 Plug-in for Mozilla/Firefox
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.7 r700
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • GEPlugin
  • 5.1.20125.0
  • 1.3
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • iTunes Detector Plug-in
  • Citrix ICA Client Plugin (Win32)

Application

  • Firefox 21.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
  • Support URL: http://support.mozilla.org/1/firefox/21.0/WINNT/en-GB/

Extensions

  • English (Australian) Dictionary 2.1.2 (en-AU@dictionaries.addons.mozilla.org)
  • Firebug 1.11.4 (firebug@software.joehewitt.com)
  • Form History Control 1.3.1.0 (formhistory@yahoo.com)
  • Html Validator 0.9.5.1 ({3b56bcc7-54e5-44a2-9b44-66c3ef58c13e})
  • IE Tab 2 (FF 3.6+) 4.12.22.2 ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB})
  • Pocket 3.0.4 (isreaditlater@ideashower.com)
  • Saved Password Editor 2.7 (savedpasswordeditor@daniel.dawson)
  • StartupMaster 1.3 ({506d044e-41fa-4cc8-9dc6-9ff70e96eebf})
  • Translate This! 2.0 (jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Adblock Plus 2.2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • History Deleter 2.4.1 (historydeleter@yoga.the.animefreak) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 5450
  • adapterDescription2:
  • adapterDeviceID: 0x68f9
  • adapterDeviceID2:
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  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 4-25-2012
  • driverDate2:
  • driverVersion: 8.960.11.1000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 5450)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130511120803
  • browser.startup.homepage_override.mstone: 21.0
  • dom.ipc.plugins.enabled.npietab2.dll: True
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 21.0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
cor-el
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12497 solutions 115302 answers

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can check for problems with the places.sqlite database file in the Firefox profile folder.

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file. You can check for problems with the places.sqlite database file in the Firefox profile folder. *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file

Question owner

No luck.

I tried moving places.sqlite to places.sqlite.corrupted and restarting Firefox as instructed. I am able to create local bookmarks but syncing from the cloud to my Firefox has not restored my bookmarks. It has restored my browsing history, passwords and extensions, but no bookmarks are showing up.

I have tried downgrading to version 21 and this didn't help either.

No luck. I tried moving places.sqlite to places.sqlite.corrupted and restarting Firefox as instructed. I am able to create local bookmarks but syncing from the cloud to my Firefox has not restored my bookmarks. It has restored my browsing history, passwords and extensions, but no bookmarks are showing up. I have tried downgrading to version 21 and this didn't help either.
cor-el
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12497 solutions 115302 answers

Do you have JSON backups in the bookmarkbackups that you can use to restore the bookmarks from?

Do you have JSON backups in the bookmarkbackups that you can use to restore the bookmarks from? *http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox *http://kb.mozillazine.org/Lost_bookmarks

Question owner

I've tried that - both from the "Import and Backup" menu and also from "Choose file". Nothing appears in my bookmarks Library window. I enclose a screenshot for evidence.

BTW - those two links are giving error message "ERROR The requested URL could not be retrieved"

I've tried that - both from the "Import and Backup" menu and also from "Choose file". Nothing appears in my bookmarks Library window. I enclose a screenshot for evidence. BTW - those two links are giving error message "ERROR The requested URL could not be retrieved"

Modified by robert_s

cor-el
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12497 solutions 115302 answers

You did remove all places files before trying to restore a JSON backup?

Did you try older backups (there should be 10 JSON backups in the bookmarkbackups folder)?

You did remove all places files before trying to restore a JSON backup? Did you try older backups (there should be 10 JSON backups in the bookmarkbackups folder)?

Question owner

I tried both options. There are still no bookmarks visible in the Library window.

I set up a new Windows user account and tried to restore bookmarks - no joy.

This must be a FF22 bug.

I tried both options. There are still no bookmarks visible in the Library window. I set up a new Windows user account and tried to restore bookmarks - no joy. This must be a FF22 bug.
the-edmeister
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3977 solutions 29933 answers

Did you look in the Bookmarks Menu folder in the Library, in addition to the Bookmarks Toolbar folder?

Did you look in the '''Bookmarks Menu''' folder in the Library, in addition to the Bookmarks Toolbar folder?

Question owner

Yes - nothing there.

[a few edits later . . .]

I have managed to restore my bookmarks by backing them up as HTML on a machine with an old version of FF on it - they don't restore perfectly but its easy to fix it. They do appear to sync properly though I'll need to look at this a bit longer.

It still appears as if something is definitely not right here - I'm not able to restore my bookmarks from the cloud. I don't think I'll mark this as fixed yet.

Yes - nothing there. [a few edits later . . .] I have managed to restore my bookmarks by backing them up as HTML on a machine with an old version of FF on it - they don't restore perfectly but its easy to fix it. They do appear to sync properly though I'll need to look at this a bit longer. It still appears as if something is definitely not right here - I'm not able to restore my bookmarks from the cloud. I don't think I'll mark this as fixed yet.

Modified by robert_s

cor-el
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12497 solutions 115302 answers

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
pearsam 0 solutions 6 answers

I almost have the same problem with bookmarks. I had a system crash and went from Win XP to Win 7 and Firefox Ver 18 to 22. After moving all my bookmarks show but only half have Urls and I cannot add any bookmarks. Is there a limit in 22? How do I get all my bookmarks active?

I almost have the same problem with bookmarks. I had a system crash and went from Win XP to Win 7 and Firefox Ver 18 to 22. After moving all my bookmarks show but only half have Urls and I cannot add any bookmarks. Is there a limit in 22? How do I get all my bookmarks active?
cor-el
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  • Moderator
12497 solutions 115302 answers

Helpful Reply

You can check for problems with the places.sqlite database file in the Firefox profile folder. *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
OooSillyMe 0 solutions 11 answers

My bookmarks were deleted with upgrades to both version 21 and 22 and I did everything that was stated above and nothing....both of those updates actually deleted my profile and I was unable to retrieve it from a backup. When I did finally retrieve the old profile it was immediately overwritten with the current settings thus again deleting all of my profiles info.....

My bookmarks were deleted with upgrades to both version 21 and 22 and I did everything that was stated above and nothing....both of those updates actually deleted my profile and I was unable to retrieve it from a backup. When I did finally retrieve the old profile it was immediately overwritten with the current settings thus again deleting all of my profiles info.....
pearsam 0 solutions 6 answers

I decided to go back to version 18 because that was the last good working version of firefox. Everything is back and working like a charm. I think someone who is familiar with the source code should look into these problems. To me there is no use upgrading if the product does not work.

I decided to go back to version 18 because that was the last good working version of firefox. Everything is back and working like a charm. I think someone who is familiar with the source code should look into these problems. To me there is no use upgrading if the product does not work.
pearsam 0 solutions 6 answers

I went back to 18 and it works better than 22.

I went back to 18 and it works better than 22.
pearsam 0 solutions 6 answers

It does not work so I went back to 18.

It does not work so I went back to 18.