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I can't open Gmail in Firefox. Used to work but now nothing.

  • 2 replies
  • 10 have this problem
  • 1 view
  • Last reply by cor-el

yinan808
yinan808
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It seems I am getting the same as others. Google works fine. Gmail works in Google but not in Firefox. Was OK but now get the error message; "Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

Have tried all the suggestions but naught. Have the latest Firefox.

Help!!!!

It seems I am getting the same as others. Google works fine. Gmail works in Google but not in Firefox. Was OK but now get the error message; "Firefox has detected that the server is redirecting the request for this address in a way that will never complete." Have tried all the suggestions but naught. Have the latest Firefox. Help!!!!

Chosen solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Read this answer in context 👍 8

All Replies (2)

iamjayakumars
iamjayakumars
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Chosen Solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
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If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.