Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After pausing a flash-based video it goes mute.

  • 4 replies
  • 6 have this problem
  • 13 views
  • Last reply by Snoopold

Snoopold
Snoopold

I am experiencing issues with no sound when watching flash-based videos in Firefox. It affects all YouTube, Vimeo, Dailymotion and other websites as well.

It happens:

  • When ads are displayed.
  • When I click "pause" and then resume, the sound disappears.

To get the sound back it helps either to start the download from the very beginning, or to refresh the whole page.

A funny thing is that it's working in IE and Chrome, so I don't think it's anyhow related to Flash Plugin itself. The same happens to me at work and when I'm home, I doubt Flash videos would be blocked by company policy anyway, because lots of meetings etc. are published also on YouTube.

Issue started already some time ago, I tried to reinstall FF and all Adobe software, including Air and Flash, but so far no success.

I looked through lots of support articles and forums to get it sorted out and still the same. Anyone having similar issues there?

If you need any more details, feel free to ask. All assistance or tips really appreciated.

I am experiencing issues with no sound when watching flash-based videos in Firefox. It affects all YouTube, Vimeo, Dailymotion and other websites as well. It happens: * When ads are displayed. * When I click "pause" and then resume, the sound disappears. To get the sound back it helps either to start the download from the very beginning, or to refresh the whole page. A funny thing is that it's working in IE and Chrome, so I don't think it's anyhow related to Flash Plugin itself. The same happens to me at work and when I'm home, I doubt Flash videos would be blocked by company policy anyway, because lots of meetings etc. are published also on YouTube. Issue started already some time ago, I tried to reinstall FF and all Adobe software, including Air and Flash, but so far no success. I looked through lots of support articles and forums to get it sorted out and still the same. Anyone having similar issues there? If you need any more details, feel free to ask. All assistance or tips really appreciated.

Chosen solution

It's must've been something wrong with my OS, with the permissions of the user account to be specific. It doesn't happen any longer if a different user is logged on.

Read this answer in context 👍 0

All Replies (4)

xyxyxy
xyxyxy

Me too.

cor-el
cor-el
  • Moderator

Try to clear the Flash local storage and settings for affected domains.

  • Windows Control Panel > Flash Player > Storage: Local Storage Settings
    • Remove a specific domain: Local Storage Settings by site
    • Remove all domains: Delete All and Delete Data

Flash Website Storage Settings panel:

Global Storage Settings Panel:

Snoopold
Snoopold Question owner

Well, after a recent upgrade of FF it stopped happening on YouTube. I will see if the issue is fixed for other websites as well and let you all know.

Snoopold
Snoopold Question owner

Chosen Solution

It's must've been something wrong with my OS, with the permissions of the user account to be specific. It doesn't happen any longer if a different user is logged on.