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how do I get rid of whitesmoke virus?

Posted

I have tried to reset Firefox, ran Malawarebytes and Super Anti Spyware, ran Norton, and even tried by downloading TDSKILLER. Nothing is picking up this virus or getting rid of it. When I rest Firefox, it appears to go away; however. my PC runs slow. I did not get the toolbar or any adverse effect running IE though. Should I uninstall Firefox or will this make it just find another home in my laptop? Please help!

I have tried to reset Firefox, ran Malawarebytes and Super Anti Spyware, ran Norton, and even tried by downloading TDSKILLER. Nothing is picking up this virus or getting rid of it. When I rest Firefox, it appears to go away; however. my PC runs slow. I did not get the toolbar or any adverse effect running IE though. Should I uninstall Firefox or will this make it just find another home in my laptop? Please help!

Chosen solution

Another good free scanner is AdwCleaner. It can be downloaded from the following site, but beware of banner ads for other products that navigate away from the page, you want the button in the page itself:

http://www.bleepingcomputer.com/download/adwcleaner/

For fredmcd-hotmail: Another great tool for managing startup programs is Autoruns, which Microsoft acquired when it bought SysInternals:

http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Read this answer in context 5

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • np-mswmp
  • 5.1.20125.0
  • WildTangent Games App V2 Presence Detector
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • Firefox 21.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
  • Support URL: http://support.mozilla.org/1/firefox/21.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • UEFF Community Toolbar 3.18.0.7 ({59b85a8c-dc5f-45d9-9528-add1f88ca69e})
  • XFINITY Constant Guard Protection Suite 1.13.515.1 (idvaultaddin@whitesky)
  • McAfee SiteAdvisor 3.6.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Norton Toolbar 2013.3.5.1 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 11.3.0.9 - 5 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • XFINITY Toolbar 3.5.1.13 ({4b9bcce8-a70b-402a-a7e1-db96831ee26f}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6320 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9806
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedGfxCard']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 12-19-2012
  • driverDate2:
  • driverVersion: 9.12.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6320 Graphics)
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://home.mywebsearch.com/index.jhtml?ptb=373AE9BD-EA51-4569-9835-055A96D0A2CA&n=77eda339&ptnrS=ZJxdm268DAus&si=CKnHuLj7ya8CFYgFRQodAARaaA
  • browser.startup.homepage_override.buildID: 20130511120803
  • browser.startup.homepage_override.mstone: 21.0
  • dom.max_script_run_time: 0
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 21.0
  • gfx.blacklist.direct2d: 4
  • gfx.blacklist.layers.direct3d9: 4
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://search.conduit.com/ResultsExt.aspx?ctid=CT3189977&SearchSource=2&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1369402488
  • places.history.expiration.transient_current_max_pages: 93829
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
iamjayakumars 475 solutions 5852 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.


Disable or remove Add-ons

Remove a toolbar that has taken over your Firefox search or home page

Try these also

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. [[Disable or remove Add-ons]] [[Remove a toolbar that has taken over your Firefox search or home page]] Try these also *http://www.2-spyware.com/remove-whitesmoke-virus.html *http://malwaretips.com/blogs/remove-whitesmoke-toolbar/
Giedrius_M 15 solutions 158 answers

Uninstall Wildtangent games and Xfinity addon. See if problems with firefox continue. Whitesmoke was distributed with malware at some point, but now freeware/shareware programs are used. Typically, they are loaded with other adware/hijacks as well. Also, make sure everything Whitesmoke related is uninstalled from control panel.

Uninstall Wildtangent games and Xfinity addon. See if problems with firefox continue. Whitesmoke was distributed with malware at some point, but now freeware/shareware programs are used. Typically, they are loaded with other adware/hijacks as well. Also, make sure everything Whitesmoke related is uninstalled from control panel.
FredMcD
  • Top 10 Contributor
947 solutions 13953 answers

I was once hit by a virus. When I suspected this, and tried to have my anti-virus do a scan. Funny thing happened. As my cursor moved over the icon in the notification area, the icon disappeared. Now I knew something was wrong. I then tried starting the anti-virus directly. The program opened, but closed after one second. I was thinking %$#@@#$%^&*&^$. Then I had an idea. I opened MSCONFIG, went to the startup tab, and turned off everything I could not identify. I then rebooted, and tried anti-virus again. This time there was no problem, but the full scan found nothing. I was sure where the virus came from and contacted the anti-virus people. Several days later, an update came thru, and the virus was found and removed. Hope this helps.

I was once hit by a virus. When I suspected this, and tried to have my anti-virus do a scan. Funny thing happened. As my cursor moved over the icon in the notification area, the icon disappeared. Now I knew something was wrong. I then tried starting the anti-virus directly. The program opened, but closed after one second. I was thinking %$#@@#$%^&*&^$. Then I had an idea. I opened '''MSCONFIG''', went to the startup tab, and turned off everything I could not identify. I then rebooted, and tried anti-virus again. This time there was no problem, but the full scan found nothing. I was sure where the virus came from and contacted the anti-virus people. Several days later, an update came thru, and the virus was found and removed. Hope this helps.
jscher2000
  • Top 10 Contributor
3393 solutions 30835 answers

Chosen Solution

Another good free scanner is AdwCleaner. It can be downloaded from the following site, but beware of banner ads for other products that navigate away from the page, you want the button in the page itself:

http://www.bleepingcomputer.com/download/adwcleaner/

For fredmcd-hotmail: Another great tool for managing startup programs is Autoruns, which Microsoft acquired when it bought SysInternals:

http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Another good free scanner is AdwCleaner. It can be downloaded from the following site, but beware of banner ads for other products that navigate away from the page, you want the button in the page itself: http://www.bleepingcomputer.com/download/adwcleaner/ For fredmcd-hotmail: Another great tool for managing startup programs is Autoruns, which Microsoft acquired when it bought SysInternals: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Helpful Reply

I cannot thank you enough jscher2000. AdwCleaner completely solved my problem. You have definitely made my day much happier. This is the computer that I do all my homework on, and you helped me in time for my final test. Thank you soooooooo much!!!!

I cannot thank you enough jscher2000. AdwCleaner completely solved my problem. You have definitely made my day much happier. This is the computer that I do all my homework on, and you helped me in time for my final test. Thank you soooooooo much!!!!