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Sync recovery link broken. What to do?

Posted

I lost my Sync password.

In the support page at https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information?esab=a&s=sync+lost&r=1&as=s#w_iaove-forgotten-my-sync-password-ae-how-do-i-reset-it I was told to go to the following password reset page:

https://account.services.mozilla.com

But this is not working. In this address I get the following info:

"404 Not Found nginx/1.2.0"

How should I proceed?

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.7 r700
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • Foxit Reader Plug-In For Firefox and Netscape
  • iTunes Detector Plug-in
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/pt-BR/

Extensions

  • DownloadHelper 4.9.14 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Verificador Ortográfico para Português do Brasil. 2.1.1-2.0 (pt-BR@dellalibera.sf.net)
  • avast! WebRep 8.0.1483 (wrc@avast.com) (Inactive)
  • HP Smart Web Printing 4.51 (smartwebprinting@hp.com) (Inactive)

Javascript

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Graphics

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  • directWriteVersion: 6.2.9200.16492
  • driverDate: 1-31-2013
  • driverDate2:
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  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRendererMessage: [u'']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: https://www.google.com/calendar/render?hl=pt_BR
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • browser.urlbar.autocomplete.enabled: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • font.internaluseonly.changed: True
  • font.size.fixed.x-western: 16
  • gfx.direct2d.disabled: True
  • gfx.direct3d.checkDX10: False
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1368458273
  • places.history.expiration.transient_current_max_pages: 79676
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
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  • privacy.sanitize.timeSpan: 0
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Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

Helpful Reply

hello gussn, the site works for me, maybe try it a little bit later again.

StevenDS 0 solutions 2 answers

https://account.services.mozilla.com is down for me.

Tried Firefox, Chrome, Safari, on my Mac at work, PC at home, and on my Android.

Nothing but 404 on this page.

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"