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Every time I log into a site, I'm asked by Firefox whether I want it to remember the password. But it never takes "yes" as an answer.

Posted

Every time I log into a site, I'm asked by Firefox whether I want it to remember the password, but it never takes "yes" as an answer.

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  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0

More Information

I recently bough a new computer and transferred my Firefox acct. over. None of my passwords made the trip, though. Every time I log into a site, I'm asked by Firefox whether I want it to remember the password, and when I enter yes, it isn't accepted. I tried deleting the key3.db and signons.sqlite files, but it still isn't working.
btw I am using Firefox 20.0.1, Win7.

Question owner

THe instructions for creating a profile seem to be specific for WinXP. I'm using Windows 7, so will they work in my version of it?

Question owner

Hello??

Diamond 8 solutions 138 answers

When the little window comes up, there is no "yes" button, there is a "remember password." Look for that instead of "yes."

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

It is possible that there is a problem with the key3.db and signons.sqlite files that store the encrypted names and passwords in Firefox.
Rename the key3.db and signons.sqlite files in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.

See:

You can use this button to go to the Firefox profile folder:

Question owner

@Firefoxhelper123: That's where I've been clicking, and nothing happens.

Question owner

@cor-el: Okay I was all set to follow instructions that involved creating a new profile on a test basis, but the instructions seemed to assume that I was using WinXP. Will they work in Win7?

Diamond 8 solutions 138 answers

https://support.mozilla.org/en-US/questions/968648

Go to this link, it should help.

Question owner

Still trying to find out whether I'll be able to create a profile with the instructions I was referred to. Anybody?

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

CraigStallone: What is wrong with the instructions your were referred to?

Question owner

@feer56: it read like it was written for winXP. I'm using Windows 7.

Waka_Flocka_Flame
  • Top 25 Contributor
528 solutions 5041 answers

For making a new profile see:

Applies to ALL oses

Question owner

@Waka_Flocka_Flame: okay thanks.

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Hi CraigStallone:

Please try the instructions in the article and try to follow the instructions. You cannot just look at the article and say it doesn't apply to me. There is a operating system switcher at the top in which you can change to reflect your operating system. Our system should identify your operating system correctly as Windows 7 unless a modification has been made in the past.

Question owner

@@Waka_Flocka_Flame: I didn't "just look at the article and say it doesn't apply to me." I asked.

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

We don't recommend things for you to do if the article doesn't apply to you. If in the case that we did, it was by mistake and because of that, we're all human and we all make mistakes.

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. (You'll need to be on the latest version of Firefox to submit feedback). Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

Waka_Flocka_Flame
  • Top 25 Contributor
528 solutions 5041 answers

@@Waka_Flocka_Flame: I didn't "just look at the article and say it doesn't apply to me." I asked.

And I answered with, applies to all OSes.

Question owner

Okay, I had some time off work today, so I decided to get serious about this situation. I tried clearing my cache completely, running Firefox in safe mode, deleting Firefox from the Program Files (x86) directory and reinstalling it, and resetting Firefox. And I still can't save passwords in Firefox. The only passwords I can save are saved by the websites themselves. So what am I supposed to try next??

Waka_Flocka_Flame
  • Top 25 Contributor
528 solutions 5041 answers

Did you try the profile suggestions?

Question owner

Remind me?

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

I'm still not sure if you are talking about saving passwords in the Password Manager or that you want websites to remember you.

Can you clarify that?


Note that website may be using autocomplete=off to prevent Firefox from saving and filling the name and password.

You can remove autocomplete=off with a bookmarklet to make Firefox save names and passwords and other form data.

Websites remembering you and automatically log you in is stored in a cookie.

  • Create a cookie 'allow' exception to keep such cookies, especially for secure websites and when cookies expire when Firefox is closed.
  • Tools > Options > Privacy > Cookies: Exceptions

In case you are using "Clear history when Firefox closes":

  • do not clear the Cookies
  • do not clear the Site Preferences

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.

Clearing cookies will remove all specified (selected) cookies including cookies with an allow exception that you want to keep.