Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

History, Downloads and previous tabs wiped out upon re-boot

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by zimstock2

more options

I have looked at all of the posts on this but none of the solutions proposed works. As long as I do not reboot my computer, the history and tabs are retained. As soon as I reboot, everything (downloads, tabs, history) gets wiped out. This just started a few days ago so the question is, what has changed? How do I figure out what has triggered this problem?

I have looked at all of the posts on this but none of the solutions proposed works. As long as I do not reboot my computer, the history and tabs are retained. As soon as I reboot, everything (downloads, tabs, history) gets wiped out. This just started a few days ago so the question is, what has changed? How do I figure out what has triggered this problem?

Chosen solution

To my knowledge, Firefox doesn't do any different kind of clean-up when you restart your computer compared with when you close and restart Firefox in between Windows boots.

If the problem is limited to Windows restarts, I suspect that some external software might be involved. For example, software that cleans up personal data or software used to "sandbox" your browser so that it can't store settings directly on the hard drive. Do either of those sound like potential factors on your system?


Do you know what the IOBit Apps Toolbar extension is for? One description I saw in a search was some kind of adware. If that just showed up recently, it could be that some "free" software you installed includes unexpected or unwanted components and may be affecting Firefox. At a minimum I suggest disabling that extension here:

orange Firefox button (or Tools menu) > Add-ons > Extensions category


You might consider making additional backups of your settings folder. This would capture the last state of your history/bookmarks file (places.sqlite) and open tabs (sessionstore.js) so that if necessary you could restore them. Depending on what is clearing these files, you might need to store them externally (e.g., on a USB flash drive or in cloud storage). These might help:

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

To my knowledge, Firefox doesn't do any different kind of clean-up when you restart your computer compared with when you close and restart Firefox in between Windows boots.

If the problem is limited to Windows restarts, I suspect that some external software might be involved. For example, software that cleans up personal data or software used to "sandbox" your browser so that it can't store settings directly on the hard drive. Do either of those sound like potential factors on your system?


Do you know what the IOBit Apps Toolbar extension is for? One description I saw in a search was some kind of adware. If that just showed up recently, it could be that some "free" software you installed includes unexpected or unwanted components and may be affecting Firefox. At a minimum I suggest disabling that extension here:

orange Firefox button (or Tools menu) > Add-ons > Extensions category


You might consider making additional backups of your settings folder. This would capture the last state of your history/bookmarks file (places.sqlite) and open tabs (sessionstore.js) so that if necessary you could restore them. Depending on what is clearing these files, you might need to store them externally (e.g., on a USB flash drive or in cloud storage). These might help:

more options

Thanks...you reminded me that I had Advanced System Care that is running on my computer and that it does Automated clean-up. It appears that even though I had adjusted it so it did not wipe out history and downloads...etc. Somehow, it reset itself. I have readjusted and now it works again. thanks