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Can't access Google but other search engines work.

Posted

Google search doesn't respond. Error message: Firefox can't find the server at www.google.com.

Google search doesn't respond. Error message: Firefox can't find the server at www.google.com.

Chosen solution

Thanks for the links. Actually the problem seems to have solved itself. I'm thinking that there may have been a glitch with my Server. Antway all is good now.

Thanks for your assistance. Much appreciated!

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Picasa plugin
  • Shockwave Flash 11.6 r602
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • 5.1.20125.0
  • Logitech Harmony Remote Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/

Extensions

  • Evernote Web Clipper 5.6 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • Sage 1.4.14 ({a6ca9b3b-5e52-4f47-85d8-cca35bb57596})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Skype Click to Call 5.11.0.9874 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G33/G31 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x29c2
  • adapterDeviceID2:
  • adapterDrivers: igxprd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 11-3-2008
  • driverDate2:
  • driverVersion: 6.14.10.5009
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1366336869
  • places.history.expiration.transient_current_max_pages: 26585
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.clearOnShutdown.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 2
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
iamjayakumars 492 solutions 5972 answers

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history. #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the ''Clear now'' button. Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article. Did this fix your problems? Please report back to us! Thank you.

Question owner

Thanks. Tried all these and still no success.

Thanks. Tried all these and still no success.
iamjayakumars 492 solutions 5972 answers

Are you using proxy server?


Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

Are you using proxy server? Hello, '''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons. ''(If you're not using it, switch to the Default theme.)'' * You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running. ''Once you get the pop-up, just select "'Start in Safe Mode"'' '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that. ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' ''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.'' Thank you.

Question owner

Tried Safe Mode and still have the problem.

Tried Safe Mode and still have the problem.
iamjayakumars 492 solutions 5972 answers
  • Are you using proxy server?
  • Disable your Antivirus and Firefox and give a try.


* Are you using proxy server? * Disable your Antivirus and Firefox and give a try. * kb.mozillazine.org/Error_loading_website

Question owner

I'm not using a proxy server.

How do I disable Firefox?

Thanks.

I'm not using a proxy server. How do I disable Firefox? Thanks.
iamjayakumars 492 solutions 5972 answers

Its Firewall, not firefox

Its Firewall, not firefox

Question owner

Right. How do I disable my firewall and virus protection?

Right. How do I disable my firewall and virus protection?

Question owner

Thanks for your help. I'm closing down for the evening and won't be at my computer until early afternoon tomorrow.

Hopefully, with your help we can get this problem fixed.

Good night.

Thanks for your help. I'm closing down for the evening and won't be at my computer until early afternoon tomorrow. Hopefully, with your help we can get this problem fixed. Good night.
iamjayakumars 492 solutions 5972 answers
See here *http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/ *http://www.computerhope.com/issues/ch000551.htm

Chosen Solution

Thanks for the links. Actually the problem seems to have solved itself. I'm thinking that there may have been a glitch with my Server. Antway all is good now.

Thanks for your assistance. Much appreciated!

Thanks for the links. Actually the problem seems to have solved itself. I'm thinking that there may have been a glitch with my Server. Antway all is good now. Thanks for your assistance. Much appreciated!
iamjayakumars 492 solutions 5972 answers

Please mark the answer as solution and close the thread..

Please mark the answer as solution and close the thread..