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Firefox hangs on Websites (example: g2play.net)



whenever i start a fresh Firefox Process and open Websites (example: g2play.net), Firefox will freeze for around 3 Minutes before the Website loads. This happens on a bunch of different Websites. Different browsers work fine (tried IE10).

What i have tried to fix this issue: - Disable all Addons - Disable Javascript - Start in Safe Mode - Clear all Files (Cache, Offline Data, everything) - Completely remove and install Firefox new - Create a new Windows user - Update all Drivers - Closing all the background programs i could close

Nothing fixed my Problem so far.

Computer Specs: Windows 7 64 bit SP1 updated to the newest versions AMD Phenom II x6 1100T - 6 core proccesor running at 3,30 GHZ noname 8 GB DDR 3 RAM ATI Radeon HD 5750 noname 2 TB Harddrive

Programs running in the background: Steam, Thunderbird, Avast, Winamp, Piclair, Brother ControlCenter3, Brother Status Monitor, Razer Lachesis 5600, AMD Vision Engine Control Center

I think (im not 100% sure on this) that the problem first appeared with Firefox 20.0.1. Also it only happens when loading that website for the first time, once its cached it doesn't hang anymore (i have my firefox set to clear the cache everytime the browser exits).

edit: it's not my connection, neither my DNS Server. I got a 100mbit connection running and i have tried to access the website directly over the IP but the problem still remains.

Modified by vDrag0n

Chosen solution

I couldn't understand why about:downthemall, an internal page, would freeze, but I see that the images are populated from downthemall.net and it imports fonts from Google. surrenderat20 also uses Google fonts. g2play hosts its own custom fonts. Is that a pattern?

In case downloadable fonts are an issue, you can disable that feature in about:config by toggling this preference:

Read this answer in context 6

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700


  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/de/


  • Troubleshooter 1.1a (troubleshooter@mozilla.org)


  • incrementalGCEnabled: True


  • adapterDescription: ATI Radeon HD 5700 Series
  • adapterDescription2:
  • adapterDeviceID: 0x68b8
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 12-19-2012
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 5700 Series)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • social.enabled: True


  • User JS: No
  • Accessibility: No
iantwebb 0 solutions 12 answers

During these freezes I have noticed that the loading webpage often has the word "static" in its name. Is that helpful at all in resolving this?

  • Top 10 Contributor
2368 solutions 20966 answers

Hi iantwebb, I've seen "static" used with files being loaded from a content distribution network rather than the main server. (Of course, that may or may not be the case with the page(s) giving you problems.)

I assume you've done the standard troubleshooting for the problem site(s), e.g., clearing cache and site-specific cookies, trying Firefox's Safe Mode?