X
Tap here to go to the mobile version of the site.

Support Forum

Some websites keep breaking, they work ok then break, using Windows 8, disabled add ons, reset Firefox still happens

Posted

I have just got a new laptop running Windows 8, I do not use the start screen, I have downloaded Start Windows 8 and only use the desktop. I have downloaded Firefox and I am currently using vesion 20.0.1

I added MyWot and Adblock Plus and Downloader Helper.

Initially I was having a problem with the display of Cnet and the odd other site. I figured this was likely to be an issue with Adblock Plus, I disabled it on that site and it was fine. I then started losing the email functions in Yahoo mail, 'move', 'forward' etc. that run along the top of the inbox, and the drop down menu to log out woudn't show. I've since been getting problems with the display of other websites such as booking.com and now the Facebook log in page. By displaying incorrectly, I mean things appearing in line and in Times New Roman.

I have restarted with add ons disabled that didn't fix it, so I reset Firefox. This had the sites working. I reinstalled MyWot, restaretd, stillworked. Reinstalled Downloader Helper, restarted, still worked. I did not reinstall Adblock. I was using the Transport for London wesbite which was fine until I logged out and then that page appeared in Times New Roman too. The Facebook log in page is also broken again. Does anyone have any suggestions? I know my way around a computer to an extent but I'm not that techy. I've done the auto add information below, I don't know what most of it means (Avast plug in has been disabled through all this).

I have not been having these problems on my old XP laptop that I've still been using.

I have just got a new laptop running Windows 8, I do not use the start screen, I have downloaded Start Windows 8 and only use the desktop. I have downloaded Firefox and I am currently using vesion 20.0.1 I added MyWot and Adblock Plus and Downloader Helper. Initially I was having a problem with the display of Cnet and the odd other site. I figured this was likely to be an issue with Adblock Plus, I disabled it on that site and it was fine. I then started losing the email functions in Yahoo mail, 'move', 'forward' etc. that run along the top of the inbox, and the drop down menu to log out woudn't show. I've since been getting problems with the display of other websites such as booking.com and now the Facebook log in page. By displaying incorrectly, I mean things appearing in line and in Times New Roman. I have restarted with add ons disabled that didn't fix it, so I reset Firefox. This had the sites working. I reinstalled MyWot, restaretd, stillworked. Reinstalled Downloader Helper, restarted, still worked. I did not reinstall Adblock. I was using the Transport for London wesbite which was fine until I logged out and then that page appeared in Times New Roman too. The Facebook log in page is also broken again. Does anyone have any suggestions? I know my way around a computer to an extent but I'm not that techy. I've done the auto add information below, I don't know what most of it means (Avast plug in has been disabled through all this). I have not been having these problems on my old XP laptop that I've still been using.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-GB/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WOT 20130402 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • avast! WebRep 8.0.1483 (wrc@avast.com) (Inactive)
  • DownloadHelper 4.9.14 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16433
  • driverDate: 7-20-2012
  • driverDate2:
  • driverVersion: 9.17.10.2817
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://uk.yahoo.com/?s=https
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1365959307
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
Tyler Downer
  • Top 25 Contributor
  • Moderator
1535 solutions 10703 answers

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!

Question owner

Thanks. I've posted a picture of the top and bottom of the Facebook log in page and part of the Yahoo home page.

Thanks. I've posted a picture of the top and bottom of the Facebook log in page and part of the Yahoo home page.
Tyler Downer
  • Top 25 Contributor
  • Moderator
1535 solutions 10703 answers

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history. #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the ''Clear now'' button. Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article. Did this fix your problems? Please report back to us! Thank you.

Question owner

Thanks Tyler, thinking about it, a cookie issue caused me to have a different problem once with Facebook in XP. Facebook actually looked ok but Yahoo didn't when I first put my computer on. I was going to have a play around and accidentally set myself in private browsing mode which actually seems to have fixed things. I haven't tried adding Adblock Plus yet. Aside from the fact it seems to work a bit slower, I think I'll leave it like this for now. When I get fed up, I'll try playing with the cookies.

Thanks for the help.

Thanks Tyler, thinking about it, a cookie issue caused me to have a different problem once with Facebook in XP. Facebook actually looked ok but Yahoo didn't when I first put my computer on. I was going to have a play around and accidentally set myself in private browsing mode which actually seems to have fixed things. I haven't tried adding Adblock Plus yet. Aside from the fact it seems to work a bit slower, I think I'll leave it like this for now. When I get fed up, I'll try playing with the cookies. Thanks for the help.
willjohnathan 0 solutions 2 answers

Helpful Reply

I think I am having the same problem. My wife and I just bought new laptops which both have windows 8. We had no issues with firefox for a few weeks and then on the same day we got this same problem. We can clear the cache and the problem goes away but it comes back about 4 hours later. Originally when this problem happened she was on firefox 20 and i was on firefox 14. I downgraded hers to 14, because I hadn't had that problem yet, but then a few minutes later I got the same problem. I have re-installed firefox, I have reset it, I have deleted my profile and created a new one, and I have upgraded my version to the latest release. None of that has permanently solved the problem. We own a small company and everyone uses firefox extensively and only the new laptops with Windows 8 are having this issue.

A little more about the problem: clearing cache temporarily fixes the problem. Problem Re-occurs about every 4 hours (the software we use for work is online, so we use it extensively). Hitting ctrl+F5 will also fix the problem for that page only. On some pages it seems like some javascript files are loading while others files are not. For example in firebug i am getting script errors where the page is not recognizing the JQUERY references because it is not loaded, so the page is reading the script that uses Jquery, but not the Jquery source file?

I think I am having the same problem. My wife and I just bought new laptops which both have windows 8. We had no issues with firefox for a few weeks and then on the same day we got this same problem. We can clear the cache and the problem goes away but it comes back about 4 hours later. Originally when this problem happened she was on firefox 20 and i was on firefox 14. I downgraded hers to 14, because I hadn't had that problem yet, but then a few minutes later I got the same problem. I have re-installed firefox, I have reset it, I have deleted my profile and created a new one, and I have upgraded my version to the latest release. None of that has permanently solved the problem. We own a small company and everyone uses firefox extensively and only the new laptops with Windows 8 are having this issue. A little more about the problem: clearing cache temporarily fixes the problem. Problem Re-occurs about every 4 hours (the software we use for work is online, so we use it extensively). Hitting ctrl+F5 will also fix the problem for that page only. On some pages it seems like some javascript files are loading while others files are not. For example in firebug i am getting script errors where the page is not recognizing the JQUERY references because it is not loaded, so the page is reading the script that uses Jquery, but not the Jquery source file?

Question owner

Hi, sorry for the delay, I've been offline for a while. I had wondered about it being javascript related. I haven't had chance to play around too much as I've been having Window 8 intenet usage issues (I have a limited package and Win8 ate it all). I'm still using private browsing but do intend to have a play around, it doesn't look like I have Java on this laptop though that hasn't caused me problems like this on other machines.

I'll update if I have any success with anything.

Hi, sorry for the delay, I've been offline for a while. I had wondered about it being javascript related. I haven't had chance to play around too much as I've been having Window 8 intenet usage issues (I have a limited package and Win8 ate it all). I'm still using private browsing but do intend to have a play around, it doesn't look like I have Java on this laptop though that hasn't caused me problems like this on other machines. I'll update if I have any success with anything.
willjohnathan 0 solutions 2 answers

I actually found the answer to my problem here: [/questions/941815]

It was with the Samsung support center on my computer. I don't know if you have a Samsung but if you do then that is your problem, if not then this isn't your solution.

I actually found the answer to my problem here: [[https://support.mozilla.org/en-US/questions/941815 /questions/941815]] It was with the Samsung support center on my computer. I don't know if you have a Samsung but if you do then that is your problem, if not then this isn't your solution.

Modified by cor-el

Question owner

I do have a Samsung. Thanks very much, I'll look into this.

I do have a Samsung. Thanks very much, I'll look into this.
side1 0 solutions 3 answers

Just want to add a "me too"...all these annoying symptoms....but it looks like that link posted by willjohnathan is 404. Does anybody have an alternate link or anything? Pleez?

Just want to add a "me too"...all these annoying symptoms....but it looks like that link posted by willjohnathan is 404. Does anybody have an alternate link or anything? Pleez?
cor-el
  • Top 10 Contributor
  • Moderator
17534 solutions 158547 answers

That link was broken because it was posted with a '|' as separator between the URL and the title.
It should be working now.

That link was broken because it was posted with a '|' as separator between the URL and the title.<br /> It should be working now.
side1 0 solutions 3 answers

Thank you ^ Going to try uninstalling the Samsung stuff, fingers crossed

Thank you ^ Going to try uninstalling the Samsung stuff, fingers crossed
side1 0 solutions 3 answers

So far so good by uninstall of Samsung sodware ( specifically samsung support center )

'slike OS is 7

So far so good by uninstall of Samsung sodware ( specifically samsung support center ) 'slike OS is 7

Question owner

So far, all I've done is uninstall the Support Centre and all seems ok now. Hopefully it will stay that way. I don't know what the point of the Support Centre was as it told me stuff that wasn't correct and everything else is also covered by things in the control panel anyway.

Really appreciate your finding that thread Will, thanks!

So far, all I've done is uninstall the Support Centre and all seems ok now. Hopefully it will stay that way. I don't know what the point of the Support Centre was as it told me stuff that wasn't correct and everything else is also covered by things in the control panel anyway. Really appreciate your finding that thread Will, thanks!
sathish7996 1 solutions 3 answers

i am using windows 8 and in that firefox nightly 23.0a1 while using it is corrupted in above part to clarify view image given below.....please help to solve this problem.....

i am using windows 8 and in that firefox nightly 23.0a1 while using it is corrupted in above part to clarify view image given below.....please help to solve this problem.....
cor-el
  • Top 10 Contributor
  • Moderator
17534 solutions 158547 answers

Helpful Reply

Try to disable hardware acceleration in Firefox.

Try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://hacks.mozilla.org/2010/09/hardware-acceleration/
sathish7996 1 solutions 3 answers

thank for solution i disable hardware acceleration..........

thank for solution i disable hardware acceleration..........
adamsirius 0 solutions 1 answers

Thanks for the CTRL f5 tip

samsung is one thing - anyone with a HP pavilion G6?

Thanks for the CTRL f5 tip samsung is one thing - anyone with a HP pavilion G6?
thomdotcom 0 solutions 1 answers

I don't mean to bump up this old post, but +1 me to this list.

My personal website and other web apps that I use all the time stopped working when I got my Windows 8 PC. It's not a Samsung, it's an ASUS Ultrabook. No fancy plugins. Tried them disabled, tried fresh install with no plugins, tried new profiles... all nothing.

I recently changed media.windows-media-foundation.enabled to false, which seemed to fix the Vine problem. Yet I still can't get certain jQuery elements on select webpages to work properly. These elements work on Internet Explorer but not Firefox.

For example, this slider does not work: http://themify.me/demo/#theme=bizco

Anyone have any more answers?

I don't mean to bump up this old post, but +1 me to this list. My personal website and other web apps that I use all the time stopped working when I got my Windows 8 PC. It's not a Samsung, it's an ASUS Ultrabook. No fancy plugins. Tried them disabled, tried fresh install with no plugins, tried new profiles... all nothing. I recently changed media.windows-media-foundation.enabled to false, which seemed to fix the Vine problem. Yet I still can't get certain jQuery elements on select webpages to work properly. These elements work on Internet Explorer but not Firefox. For example, this slider does not work: http://themify.me/demo/#theme=bizco Anyone have any more answers?