Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Incomplete and insane looking drop down menu options are provided

  • 6 replies
  • 1 has this problem
  • Last reply by sparke

more options

When i click on the "Firefox" orange button on the top left corner of the web browser, a drop down list will be provided with set of options. But when i try to select the options and when i hover the mouse pointer over it certain options "BLACK OUT" and certain are still highlighted even though i moved my cursor away from it. If i continue to hover the mouse pointer over the options again and again the web browser crashes.

Even after updating and even after removing and installing of mozilla again, im still facing this problem

All Replies (6)

more options


The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

more options

I tried resetting firefox. But im still facing the problem. I even reinstalled firefox now . No use of doing it. Please see the uploaded images.

more options

it may be one of your add ons. try Help->Restart with addones disabled. if that doesn't work see: Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

more options

Seems to be working fine when add ons are disabled. Now how to uninstall the addons.....Don't know which is causing trouble.

more options

they are disabled now. no need uninstall them . Enjoy the web.Thanks

more options

Thank you soo much AMIT :)