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How do I adjust settings to allow me to print documents directly from the internet, i.e., emails?

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I am unable to send documents directly to the printer from the internet. I must either download or switch to a different browser. Message advises that "Communication not available. Printer cannot communicate with the computer."

I am unable to send documents directly to the printer from the internet. I must either download or switch to a different browser. Message advises that "Communication not available. Printer cannot communicate with the computer."

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • McAfee MSS+ NPAPI Plugin
  • 5.1.20125.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.4 r402
  • NPWLPG
  • Office Plugin for Netscape Navigator
  • npRLCT4Player

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40308 answers

Reinstall the printer drivers.

Reinstall the printer drivers.