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FIrefox 20.0 Mac Not Loading Some Websites

Posted

I am running Firefox 20.0 on my Mac. My operating system is OS X 10.8.3. Some websites load just fine. Some start to load up, but never finish. The color wheel spins, and I have to force quit. Americablog is one example of a site that isn't loading properly, but there are many others. It appears that large commercial sites -- such as Facebook -- are working fine. I have worked through as many of the fixes as I could follow, and they don't seem to work. Is anyone else having this problem? Does anyone know what to do? Thanks.

I am running Firefox 20.0 on my Mac. My operating system is OS X 10.8.3. Some websites load just fine. Some start to load up, but never finish. The color wheel spins, and I have to force quit. Americablog is one example of a site that isn't loading properly, but there are many others. It appears that large commercial sites -- such as Facebook -- are working fine. I have worked through as many of the fixes as I could follow, and they don't seem to work. Is anyone else having this problem? Does anyone know what to do? Thanks.

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.6 r602
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.6
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Simple plug-in
  • 5.1.20125.0
  • WebEx64 General Plugin Container Version 205
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • DivX VOD Helper Plug-in
  • DivX Plus Web Player version 2.2.1.2
  • RealPlayer Plugin
  • Juniper Networks Safari Extensions
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Office Live Update v1.0
  • Shockwave for Director 11.5.8r612
  • Simple plug-in that handles Citrix connection files
  • iPhoto6

Application

  • Firefox 20.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0/Darwin/en-US/

Extensions

  • Add to Amazon Wish List Button 1.10 (amznUWL2@amazon.com)
  • DivX Plus Web Player HTML5 <video> 2.1.2.145 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b})
  • Norton Identity Toolbar for Firefox 2.4.5f3 ({29dd9c80-9ea1-4aaf-9305-a0314aba24e3})
  • Snagit Autoscroll Helper 1.95 (autoscrollhelper@techsmith.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x6740
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 6770M OpenGL Engine
  • windowLayerManagerType: OpenGL

Modified Preferences

  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 1048576
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.refdesk.com/
  • browser.startup.homepage_override.buildID: 20130326150557
  • browser.startup.homepage_override.mstone: 20.0
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.layers.direct3d9: 3
  • gfx.blacklist.webgl.msaa: 4
  • network.cookie.cookieBehavior: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1365182787
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1299601351
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.siteSettings: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
ideato
  • Top 25 Contributor
772 solutions 5541 answers

Hello, the most common and useful answer when some websites don't load is to clear cookies and cache. Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

also try to reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

thank you

Hello, the most common and useful answer when '''some websites don't load''' is to clear cookies and cache. Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history. #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the ''Clear now'' button. Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article. Did this fix your problems? Please report back to us! also try to reload the webpage while bypassing the cache using '''one''' of the following steps: *Hold down the ''Shift'' key and click the ''Reload'' button with a left click. OR *Press ''Ctrl'' + ''F5'' or ''Ctrl'' + ''Shift'' + ''R'' (Windows and Linux) *Press ''Command'' + ''Shift'' + ''R'' (Mac) Let us know if this solves the issues you are having. thank you

Helpful Reply

Thank you for your assistance. Once I followed your suggestions, reloaded Firefox, and cleared the cache, the problem was solved for one website. However, when I clicked on the next problem website, the problem recurred and I was unable to clear the cache. Other thoughts?

Thank you for your assistance. Once I followed your suggestions, reloaded Firefox, and cleared the cache, the problem was solved for one website. However, when I clicked on the next problem website, the problem recurred and I was unable to clear the cache. Other thoughts?

Modified by DavidSRChicago

Amit Kumar Thakur 70 solutions 859 answers

Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!
ideato
  • Top 25 Contributor
772 solutions 5541 answers

Did you clear the cookies also ?

Did you clear the cookies also ?

Modified by ideato

Question owner

Yes, thank you. Following the "reset" suggestion fixed my problem. Thanks again for your help.

Yes, thank you. Following the "reset" suggestion fixed my problem. Thanks again for your help.

Question owner

Thank you. Hitting "reset" solved my problem. Thank you again for your help.

Thank you. Hitting "reset" solved my problem. Thank you again for your help.