X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

How come I can not get Facebook anymore?

Posted

nothing happens the way it should when I try facebook. this is all i get. 0 Requests

   Friend Requests
   Find Friends · Settings
   Friend Requests
   See All

0 Messages Messages; Send a New Message InboxOther

Show Older See All 30 Notifications Notification

How can I fix it?

Chosen solution

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that appears, remove your individual facebook.com cookies.

Then try reloading the page and logging in again. Does that help?

Read this answer in context 11

Additional System Details

Installed Plug-ins

  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Shockwave Flash 11.6 r602
  • GEPlugin
  • npsitesafety
  • Google Update
  • 5.1.20125.0
  • WildTangent Games App V2 Presence Detector
  • NPWLPG
  • npToolbarChrome
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG Security Toolbar 14.2.0.1 (avg@toolbar) (Inactive)
  • DataMngr 1.0 ({1FD91A9C-410C-4090-BBCC-55D3450EF433}) (Inactive)
  • DictionaryBoss 2.73.1.979 (v4ffxtbr@DictionaryBoss.com) (Inactive)
  • ReferenceBoss 2.73.1.3304 (1pffxtbr@ReferenceBoss_1p.com) (Inactive)
  • Trend Micro BEP Firefox Extension 7.1.0.1104 ({38783831-6098-4faa-A9C9-1EE1E343F4D2}) (Inactive)
  • Trend Micro NSC Firefox Extension 6.8.0.1096 ({22C7F6C6-8D67-4534-92B5-529A0EC09405}) (Inactive)
  • Trend Micro Toolbar 5.4.0.1034 ({22181a4d-af90-4ca3-a569-faed9118d6bc}) (Inactive)
  • Utility Chest 2.73.1.8675 (49ffxtbr@UtilityChest_49.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 8-31-2011
  • driverDate2:
  • driverVersion: 8.15.10.2509
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • extensions.lastAppVersion: 19.0.2
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1364725976
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
2344 solutions 20788 answers

Chosen Solution

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that appears, remove your individual facebook.com cookies.

Then try reloading the page and logging in again. Does that help?