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I changed something on a website and now I only get the "basic" look of the site http://www.fedex.com/us/track/ - I can't go back to the way it needs to be

Posted

this is what I get now: http://www.fedex.com/us/track/

this is what it needs to be (safari): http://www.fedex.com/Tracking?cntry_code=cz_english&lid=/Track/Track_Number

Somehow I disabled something, but cannot figure out what. I cleared all my cache and cookies, I made sure java is enabled, I tried some other things I found but nothing

Chosen solution

You get such a display if CSS files are blocked.

This can be caused by corrupted files in the cache or by extensions like Adblock Plus that can block files or security software (firewall, anti-virus) that blocks specific files for some reason.

Did you try Safe mode and clear or bypass (Ctrl+F5) the cache?

Read this answer in context 1

Additional System Details

Installed Plug-ins

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  • Displays Java applet content, or a placeholder if Java is not installed.
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Coupons Inc., Coupon Printing FireFox Plugin
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Application

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Extensions

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Graphics

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Modified Preferences

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Misc

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  • Accessibility: No
the-edmeister
  • Top 10 Contributor
  • Moderator
3197 solutions 24404 answers

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Helpful Reply

I had already all that. I was in the process of creating a shipping label on the fedex site and needed to change a country setting on their site. Since I had already worked on this label for 30 minutes and kept loosing it, I must have changed a setting on their site so that now I can only see the "framework" of the site, but it won't operate and I don't know how to get it back to "normal". If you have no further tips I'll call their techsupport, maybe they know.

cor-el
  • Top 10 Contributor
  • Moderator
10761 solutions 96861 answers

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings and that you allow pages to choose their colors in Firefox.

  • Firefox > Preferences > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

Question owner

this is the screenshot. I talked to fedex, they said there is no setting on their site that would change the display like that. I realized that I simply do not see any images on the site any more - just text.

cor-el
  • Top 10 Contributor
  • Moderator
10761 solutions 96861 answers

Chosen Solution

You get such a display if CSS files are blocked.

This can be caused by corrupted files in the cache or by extensions like Adblock Plus that can block files or security software (firewall, anti-virus) that blocks specific files for some reason.

Did you try Safe mode and clear or bypass (Ctrl+F5) the cache?

Question owner

I started in Safemode and was able to reset the page I had problems with - thanks for the help!!