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"save as" dialog bog in FF19 is invisible

Posted

When I click "save as", the browser window is no longer in focus, but no save dialog box is visible. If I hit enter, it beeps. But if I click outside the browser, then back on it (FF), THEN I hit enter, the file saves, although I can't change its name.

This just started happening, all of a sudden.

This started happening before I updated to FF 19.0.2 and it still happens. I don't know what version I had before the update, but I update whenever it's available. I'm on Windows 7 pro 64.

I have a core i7 with 16Gb memory. Lots and Lots of hard drive space. I can save normally with Chrome or IE.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.


Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.


Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Google Talk Plugin Video Accelerator version:0.1.44.24
  • Version 3.16.0.12200
  • Google Update
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • Next Generation Java Plug-in 1.6.0_33 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.1.10111.0
  • GEPlugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Have you tried a reboot of the computer?

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Do you see that (hidden) window if you minimize the Firefox browser window?

Question owner

At least ten times.

Question owner

Sorry. This works differently from how it looks.

Thanks for the replies.

I have rebooted at least ten times since this started happening.

And no, there appears to be no way to actually SEE the dialog box, but for a while, if I hovered my mouse in the right place, it would change to the two-sided "resize" arrow that you see at the edge of an active window. Also, as I said, there is evidence that it is there, because if I click on something outside of FF, and then click within FF, and then hit enter, the file saves, as long as there is no name conflict. Then, I can go back to browsing. But if there is a name conflict, it seems there is nothing I can do but close FF from the task manager, and restart.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Does that window show in the Alt+Tab list?

Can you open a system menu via Alt+Space if you try to select that window?


Try to check for problems with the localstore.rdf file.

Question owner

Hi Cor-el.

It does NOT show up in Alt+tab.

I don't seem to be able to select the dialog box, and if just the FF window is selected, alt+space does nothing, if this problem is happening at the time.

I deleted localstore.rdf with no change.

Interestingly, the save as dialog box has defined edges, which change my cursor to the double sided arrow, and I expanded it pretty big, but it's still invisible! Everything else has stayed the same.

Question owner

Has everyone given up on this?

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.


Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.


Modified by cor-el

Question owner

Cor-el, thanks so much for all the help! I'll do my best to follow your instructions and report back.

Question owner

So...

I tried safe mode, and FF went completely black. I did it twice, and I'm pretty sure I restarted windows first. This told me something was seriously wrong, so I skipped the profile thing, and went straight to the uninstall and then installed a new copy. I followed your directions closely, and...

it worked.

Everything seems fine, now. I had thought of this, of course, but Cor-el's instructions on just how to do the uninstall made me confident I could do it and get what I needed done, without screwing anything up in the process.

Thanks again!