Firefox 19.0.2 and earlier version hangs when trying to connect to http://msdn.microsoft.com/
Whenever I enter http://msdn.microsoft.com/ (this is in Firefox 19 and earlier versions) I get a perpetual "connecting..." and *never* get connected to the site. This does not happen with other sites. Interestingly in Internet Explorer this does not happen and I get connected immediately. Is Microsoft somehow blocking things? What is the fix? I am using Firefox 19.0.2. Windows 7 Enterprise SP 1
Chosen solution
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
All Replies (5)
hello, as afirst troubleshooting step please try to clear the cache & cookies from microsoft.com and reload the page.
They are not blocking Mac Firefox. The page loaded rapidly for me. They would be even less likely to block a Windows browser.
Chosen Solution
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
In Safe Mode the Microsoft site appears immediately. How do I now figure out whether it is add-ons or hardware acceleration? I'm a newbie at this, and must apologize.
The cause of the problem is an add-on: Symantec Intrusion Prevention. Thanks to all!