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Unable to open PDF files

Posted

I have a HP Pavilion desktop pc with at660a mother board and have just downloaded the latest Mozilla fire fox and now I cannot open PDF files when I am still on the web I can open then but as soon as I load into downloads on my hard drive all I get is a blank page except for borders etc but no script, incidentally this pc has never used Mozilla firefox. But when I use internet explorer it is all ok, I have Mozilla on all my other PCs and I don't have any problems but they are loaded with an earlier version when I manually try to open with Adobe reader it tells me that the file is corrupt hope you can help thank you.

I have a HP Pavilion desktop pc with at660a mother board and have just downloaded the latest Mozilla fire fox and now I cannot open PDF files when I am still on the web I can open then but as soon as I load into downloads on my hard drive all I get is a blank page except for borders etc but no script, incidentally this pc has never used Mozilla firefox. But when I use internet explorer it is all ok, I have Mozilla on all my other PCs and I don't have any problems but they are loaded with an earlier version when I manually try to open with Adobe reader it tells me that the file is corrupt hope you can help thank you.

Chosen solution

For some reason, your Firefox is identifying itself as version 9 rather than version 19. If you check Help > About Firefox, can you verify that you have version 19.0.2 or click Check for Updates and get the current version?

Firefox 19 has an internal PDF Viewer. To switch to a different viewer, see this article: How to disable the built-in PDF viewer and use another viewer. Note that this does not apply to earlier versions of Firefox.

Finally, please note that the current versions of Adobe Reader are 10.1.6 and 11.0.2. For your security, please make sure you have a current version.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Google Update
  • np-mswmp
  • 5.1.10411.0
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.1.13
  • DivX Plus Web Player version 2.2.0.52
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • DivX VOD Helper Plug-in
  • Version 1.1.10, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.1
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

user633449 1539 solutions 10745 answers

Please update to Firefox 19.0.2 Update Firefox to the latest release on all your machines.

Then please try again, and tell us the exact issue you are seeing.

Please update to Firefox 19.0.2 [[Update Firefox to the latest version]] on all your machines. Then please try again, and tell us the exact issue you are seeing.
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

Chosen Solution

For some reason, your Firefox is identifying itself as version 9 rather than version 19. If you check Help > About Firefox, can you verify that you have version 19.0.2 or click Check for Updates and get the current version?

Firefox 19 has an internal PDF Viewer. To switch to a different viewer, see this article: How to disable the built-in PDF viewer and use another viewer. Note that this does not apply to earlier versions of Firefox.

Finally, please note that the current versions of Adobe Reader are 10.1.6 and 11.0.2. For your security, please make sure you have a current version.

For some reason, your Firefox is identifying itself as version 9 rather than version 19. If you check Help > About Firefox, can you verify that you have version 19.0.2 or click Check for Updates and get the current version? Firefox 19 has an internal PDF Viewer. To switch to a different viewer, see this article: [[How to disable the built-in PDF viewer and use another viewer]]. ''Note that this does not apply to earlier versions of Firefox.'' Finally, please note that the current versions of Adobe Reader are 10.1.6 and 11.0.2. For your security, please make sure you have a current version.

Question owner

I have changed the setting from the built in PDF viewer to Adobe and that has fixed the problem thank you.

I have changed the setting from the built in PDF viewer to Adobe and that has fixed the problem thank you.

Question owner

Since my last reply I have noticed that when log of the web (clicking on read cross) and the click on Mozilla Firefox to access the web again the page I was on previous always comes up until I log off again then the front page comes up but I'm not sure weather it is a time factor because sometimes when I have not used it for a while it comes up with the front page, any suggestions thank you.

Since my last reply I have noticed that when log of the web (clicking on read cross) and the click on Mozilla Firefox to access the web again the page I was on previous always comes up until I log off again then the front page comes up but I'm not sure weather it is a time factor because sometimes when I have not used it for a while it comes up with the front page, any suggestions thank you.
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

Hi semiconductor, can you try to gather a little more data on the time element? In other words, if you completely close all Firefox windows and then wait 1 minute before restarting Firefox, do you get different results from waiting 5 minutes or 10 minutes?

A general observation: if Firefox crashes, then instead of using your "start" setting at the next startup, it will restore your previous session. In the following thread, I described a settings change you can make to have Firefox ask you whether you want to restore your previous session after a crash rather than doing it automatically, in case you want to try it: Firefox will not open to home page as directed in options and settings. Opening in safe mode makes no difference, either. Any ideas?

Hi semiconductor, can you try to gather a little more data on the time element? In other words, if you completely close all Firefox windows and then wait 1 minute before restarting Firefox, do you get different results from waiting 5 minutes or 10 minutes? A general observation: if Firefox crashes, then instead of using your "start" setting at the next startup, it will restore your previous session. In the following thread, I described a settings change you can make to have Firefox ask you whether you want to restore your previous session after a crash rather than doing it automatically, in case you want to try it: [https://support.mozilla.org/en-US/questions/952824 Firefox will not open to home page as directed in options and settings. Opening in safe mode makes no difference, either. Any ideas?]