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Firefox will not open to home page as directed in options and settings. Opening in safe mode makes no difference, either. Any ideas?


Firefox will not open to home page as set in the settings. Even in safe mode, it still will not open to home page as directed. It seems to want to open to last set of tabs, even though that is not the way it was set in settings. It seems as though the settings do not have any impact on the way it behaves!!!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • Garmin Communicator Plug-In
  • Amazon MP3 Downloader Plugin 1.0.17
  • Garmin Communicator Plug-In
  • GEPlugin
  • 5.1.10411.0
  • Picasa plugin
  • Yahoo Application State Plugin version
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • ActiveX hosting plugin for Firefox r37
  • IE Tab Plug-in for Mozilla/Firefox
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • np-mswmp


  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/


  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.7 (adblockpopups@jessehakanen.net)
  • AddThis 3.5.9 ({3e0e7d2a-070f-4a47-b019-91fe5385ba79})
  • Evernote Web Clipper 5.5.1 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • Garmin Communicator 4.0.4 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • IE Tab Plus (ietab@ip.cn)
  • Java Console 6.0.33 ({CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA})
  • Java Console 6.0.35 ({CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA})
  • Java Console 6.0.37 ({CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA})
  • Norton Toolbar 2013.3.0.26 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Yahoo! Toolbar ({635abd67-4fe9-1b23-4f01-e679fa7484c1})
  • McAfee SiteAdvisor 3.4.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Norton Vulnerability Protection - 3 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)


  • incrementalGCEnabled: True


  • adapterDescription: ATI Radeon HD 5450
  • adapterDescription2:
  • adapterDeviceID: 0x68f9
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16440
  • driverDate: 10-12-2011
  • driverDate2:
  • driverVersion: 8.902.0.0
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 5450)
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.dont_prompt_on_enter: True
  • browser.search.param.yahoo-fr: moz2-ytff-
  • browser.search.param.yahoo-fr-cjkt: moz2-ytff-
  • browser.startup.homepage: https://www.google.com/
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.warnOnClose: False
  • dom.disable_open_during_load: False
  • extensions.lastAppVersion: 19.0
  • font.internaluseonly.changed: False
  • font.name.serif.x-western: Kartika
  • gfx.direct2d.disabled: True
  • keyword.URL: http://nortonsafe.search.ask.com/web?o=APN10506&gct=kwd&qsrc=2869&l=dis&prt=360&chn=retail&geo=US&ver=20&q=
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • network.http.pipelining: True
  • network.http.pipelining.maxrequests: 30
  • network.http.proxy.pipelining: True
  • places.database.lastMaintenance: 1362174435
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1296858153
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False


  • User JS: Yes
  • Accessibility: No
  • Top 10 Contributor
2349 solutions 20824 answers

Firefox will ignore your startup setting and automatically resume your last session if it thinks it crashed. You can stop Firefox from doing this and instead present you a screen with the option to resume. If you see that screen after making the following change, then this is the problem. If you don't see the screen, it must be something else...

To prevent Firefox from automatically resuming your last session after a crash, you can change a setting as follows.

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the filter box, type or paste resume and pause while the list is filtered

(3) Double-click browser.sessionstore.max_resumed_crashes and set the value to 0. You're done in about:config.

After future crashes, when you restart Firefox, it should present you with a list of the windows and tabs you had open during your previous session so you can choose which, if any, to restore.

  • Top 10 Contributor
  • Moderator
10741 solutions 96657 answers

If you do not keep changes after a restart then see:

You can also check if you have a user.js file in the Firefox profile folder that sets the browser.sessionstore.resume_session_once pref to true.

trainman51 0 solutions 1 answers

I also have this issue and have had since updating to Firefox 18.something. I have tried all the suggestions for changing things in the config, as well as creating a new pref.js file. I am running Windows 7 Pro. and Firefox 20.0.1 My Father have Windows Vista/Firefox 20.0.1 and my Grandfather has Windows XP/Firefox 20.0.1 and they have the same issue as well so it MUST be a Firefox issue.

  • Top 10 Contributor
  • Moderator
10741 solutions 96657 answers

Helpful Reply

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

Question owner

I set up a new profile as directed in the instructions and copied pertinent files and folders. And now it Firefox opens to the page I set in options!

Question owner

All was well after creating new profile and copying needed files to it....until I tried to send an email with attachment......cannot attach a file or picture!!!! Any ideas to solve this???

  • Top 10 Contributor
2349 solutions 20824 answers

Hi boats53, which mail site are you using (e.g., Outlook/Hotmail, Yahoo!, Gmail)? Is there a particular error message when you try to attach a file, or you click and nothing happens?

Question owner

Using Yahoo mail. Get error at bottom where it shows the attachment loading, in red letters saying that it can't be done. I did a "switch" (whatever that is) that was an option and I did get an attachment to go through. Odd I never had a problem with the old profile and still don't if I switch back to it!