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Why can't I get the MSN home page?

Posted

I have tried and tried to get the MSN homepage but it comes up as a blank page. I have no problem with it on Internet Explorer. I can get into my email accounts. I have no problem with Yahoo or My CenturyLink page.

Chosen solution

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.


Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • npsitesafety
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • VLC media player Web Plugin 2.0.2
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Yahoo Application State Plugin version 1.0.0.7
  • GEPlugin
  • 5.1.10411.0
  • Picasa plugin
  • NPWLPG
  • MSN® Toolbar
  • Office Plugin for Netscape Navigator
  • Windows Multimedia Services DRM Store Plug-In

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

hello, try to clear the cache & cookies from msn/live.com and reload the page.

Question owner

I tried your suggestion and I am still getting a blank page. I can get into my email accounts with them but not the home page.

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

can you try to replicate this behaviour when you launch firefox in safe mode once?

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Question owner

I got the same results starting in safe mode. I even had a tech check it out and he couldn't figure it out either. He said I was the third person with this problem.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Chosen Solution

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.


Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Modified by cor-el

Question owner

As I previously stated I have tried everything. I even had a computer guru check it out. He could find nothing either. He also told me that I am not the only person that has called him concerning this. we tried to start Firefox in "safe" mode and got the same results.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

What does the Net log on the Web Console (Web Developer > Web Console;Ctrl+Shift+K) show if you refresh the page via Ctrl+F5?

Is there any content requested and retrieved?

You can also use the Live Http extension to check the requests and responses.

forbowie 0 solutions 1 answers

I am having the same problem. Also on centurylink.

The net log displays:

The character encoding of the HTML document was not declared. The document will render with garbled text in some browser configurations if the document contains characters from outside the US-ASCII range. The character encoding of the page must be declared in the document or in the transfer protocol. @ http://www.msn.com/

I have read of other people having this issue today and posting in the Microsoft forums. Still no answer.

Question owner

No problem for me with CenturyLink. I only have problem with MSN at present.

jaybezzy 0 solutions 3 answers

I was having the same issue .I found this on another forum and it worked. Give it a try can't hurt.

Right clicking when on the msn.com webpage and selecting view page info. Then select security tab, view cookies and delete all cookies. Then click on the permissions tab to block the website from setting cookies.

BTW I am using FF19

Modified by jaybezzy

solveig58 0 solutions 1 answers

Seitdem msn.hotmail.com von outlook übernommen wurde, lädt die Seite sehr langsam, bis sie endlich aufgeht und ebenso braucht sie unverhältnismäßig lange um emails zu versenden und zu öffnen. Meine andere Adresse via Webmailer funktioniert einwandfrei. Nachfrage bei Outlook - Microsoft Internet Explorer: ich soll bei Mozilla firefox nachfragen. Wer kann mir helfen?