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Can't open email attachments in Yahoo mail using Firefox

Posted

I have Firefox 19 (& Windows 7), and up until this morning I was able to view & open email attachments in Yahoo! mail. This morning Yahoo Mail's layout changed somewhat and suddenly I can't find a link to open attachments. However, I can view & open them through IE 9.

I tried a previously posted solution from this forum about clearing the Firefox cache & cookies, but that has not worked. Any suggestions?

I've also posted feedback to Yahoo in hopes that a solution can be found.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • npsitesafety
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Google Update
  • McAfee MSS+ NPAPI Plugin
  • BlackBerry WebSL Browser Plug-In
  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Amazon MP3 Downloader Plugin 1.0.17
  • 5.1.10411.0
  • GEPlugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • MassTransitWC 6.0.2.14
  • MassTransit Web Client 6.0.2.14
  • Image Control Plugin for viewing images on Ancestry.com. Version 1.0.0.1

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

  • Ancestry.com Advanced Image Viewer 1.0.0.1 (support@ancestry.com)
  • AVG Security Toolbar 13.2.0.5 (avg@toolbar)
  • Java Console 6.0.35 ({CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA})
  • Java Console 6.0.37 ({CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA})
  • Met Office weather gadget 1.6 ({1BCA7BD8-8977-11DC-A9BD-548555D89593})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Yahoo! Toolbar 2.4.8.20120412011105 ({635abd67-4fe9-1b23-4f01-e679fa7484c1})
  • DigitalPersona Extension 5.0.0.4840 (otis@digitalpersona.com) (Inactive)
  • Java Console 6.0.33 ({CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}) (Inactive)
  • Skype Click to Call 5.9.0.9216 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 330M
  • adapterDescription2:
  • adapterDeviceID: 0x0a29
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'257.21']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 2-19-2010
  • driverDate2:
  • driverVersion: 8.16.11.8921
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'257.21']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'257.21']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.google.co.uk/
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • extensions.lastAppVersion: 19.0
  • gfx.blacklist.suggested-driver-version: 257.21
  • keyword.URL: http://isearch.avg.com/search?cid={D152DF8D-5424-429F-9ECD-E3492D1D702F}&mid=ee10fa74de3547d1b3ac812a556a8f9d-63bf3498e412b89e1c4c548c684ae84d123f7e75&lang=en&ds=AVG&pr=fr&d=2012-09-27 10:30:46&pid=avg&sg=&v=14.0.2.14&sap=ku&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1361828814
  • places.history.expiration.transient_current_max_pages: 78607
  • places.history.expiration.transient_optimal_database_size: 125770464
  • places.last_vacuum: 1302638174
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3023 answers

Yahoo may want to make their site work with Firefox. Please contact Yahoo for further assistance. Or check your plug-ins.

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.