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Can't open email attachments in Yahoo mail using Firefox

Posted

I have Firefox 19 (& Windows 7), and up until this morning I was able to view & open email attachments in Yahoo! mail. This morning Yahoo Mail's layout changed somewhat and suddenly I can't find a link to open attachments. However, I can view & open them through IE 9.

I tried a previously posted solution from this forum about clearing the Firefox cache & cookies, but that has not worked. Any suggestions?

I've also posted feedback to Yahoo in hopes that a solution can be found.

I have Firefox 19 (& Windows 7), and up until this morning I was able to view & open email attachments in Yahoo! mail. This morning Yahoo Mail's layout changed somewhat and suddenly I can't find a link to open attachments. However, I can view & open them through IE 9. I tried a previously posted solution from this forum about clearing the Firefox cache & cookies, but that has not worked. Any suggestions? I've also posted feedback to Yahoo in hopes that a solution can be found.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
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  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
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Application

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

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  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Yahoo! Toolbar 2.4.8.20120412011105 ({635abd67-4fe9-1b23-4f01-e679fa7484c1})
  • DigitalPersona Extension 5.0.0.4840 (otis@digitalpersona.com) (Inactive)
  • Java Console 6.0.33 ({CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}) (Inactive)
  • Skype Click to Call 5.9.0.9216 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

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Graphics

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Modified Preferences

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  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.google.co.uk/
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • extensions.lastAppVersion: 19.0
  • gfx.blacklist.suggested-driver-version: 257.21
  • keyword.URL: http://isearch.avg.com/search?cid={D152DF8D-5424-429F-9ECD-E3492D1D702F}&mid=ee10fa74de3547d1b3ac812a556a8f9d-63bf3498e412b89e1c4c548c684ae84d123f7e75&lang=en&ds=AVG&pr=fr&d=2012-09-27 10:30:46&pid=avg&sg=&v=14.0.2.14&sap=ku&q=
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Misc

  • User JS: No
  • Accessibility: No
Andrew
  • Top 25 Contributor
  • Moderator
293 solutions 3719 answers

Yahoo may want to make their site work with Firefox. Please contact Yahoo for further assistance. Or check your plug-ins.

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Yahoo may want to make their site work with Firefox. Please contact Yahoo for further assistance. Or check your plug-ins. Please check if all your plugins are up-to-date. To do this, go to the [http://mozilla.com/plugincheck Mozilla Plugin Check site]. Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow ''Update'' button or a red ''Update now'' button, please update these immediately. To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.