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SOLVED Weird bookmarks toolbar behaviour. Menu doesn't show up when clicked.


I have re-installed windows 7 ultimate 64 bit in my pc. I had a clean installation of firefox 19.0 and moved all settings from previous setup with mozbackup. I am now getting this weird behaviour of the bookmarks toolbar: when I click on a menu on the toolbar, most of the times (not always) it doesn't open properly. Instead it shows the shadow of a rectangle without the contents of the menu. Screenshots: https://dl.dropbox.com/u/568232/screen-1.gif https://dl.dropbox.com/u/568232/screen-2.gif So far I have tried disabling all addons/plugins, and cleaning cache/cookies/history with ccleaner. Any ideas?

Modified by fagath

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • PDF-XChange Viewer Netscape Gecko Plugin
  • Foxit Reader Plug-In For Firefox and Netscape
  • VLC media player Web Plugin 2.0.2
  • Winamp Application Detector
  • 5.1.10411.0
  • Windows Activation Technologies Plugin for Mozilla
  • Office Plugin for Netscape Navigator


  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/


  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • Greasemonkey 1.7.1 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781}) (Inactive)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Inactive)
  • LogMeIn, Inc. Remote Access Plugin (LogMeInClient@logmein.com) (Inactive)
  • New Old Menu (newoldmenu@rsjtdrjgfuzkfg.com) (Inactive)
  • RSS Icon 1.0.6 (kitsuneymg@gmail.com) (Inactive)
  • Simple Currency Converter 2.0.4 (foxcconverter@gmail.com) (Inactive)
  • Webmail Ad Blocker 3.9.1 (gmailnoads@mywebber.com) (Inactive)


  • incrementalGCEnabled: True


  • adapterDescription: Intel(R) G45/G43 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e22
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7601.17789
  • driverDate: 2-11-2011
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G45/G43 Express Chipset)
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.privatebrowsing.dont_prompt_on_enter: True
  • browser.search.useDBForOrder: True
  • browser.sessionstore.restore_on_demand: False
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • browser.tabs.warnOnClose: False
  • browser.tabs.warnOnOpen: False
  • extensions.lastAppVersion: 19.0
  • font.internaluseonly.changed: False
  • font.size.variable.x-western: 20
  • general.useragent.extra.microsoftdotnet: (.NET CLR 3.5.30729)
  • gfx.direct2d.disabled: True
  • keyword.URL: http://www.google.com/search?btnG=Google+Search&q=
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1361482090
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 138123344
  • places.last_vacuum: 1299948784
  • plugin.disable_full_page_plugin_for_types: application/vnd.adobe.xfdf,application/vnd.adobe.xdp+xml,application/vnd.fdf,application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • security.disable_button.openCertManager: False
  • security.warn_viewing_mixed: False


  • User JS: No
  • Accessibility: No
  • Top 10 Contributor
  • Moderator
10760 solutions 96845 answers

Helpful Reply

Try to disable hardware acceleration in Firefox.

Question owner

Thanks for the reply. This option is disabled already.

  • Top 10 Contributor
  • Moderator
10760 solutions 96845 answers

Try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.

Question owner

This was a clean installation of firefox 19 on a new installation of windows.. I will give it a try but I am not very optimistic.

Question owner

Followed the steps one-by-one. No luck, same behaviour.

  • Top 10 Contributor
  • Moderator
10760 solutions 96845 answers

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Did you try a new profile?

Question owner

Working with a new profile before importing the old one and without sync does not reproduce the weird behaviour. However to manually remake all bookmark entries and other settings seems very painful to me. Should I try importing all the settings sync can import without using mozbackup or it doesn't make any difference?

Question owner

I created a new profile and setup sync. I had to reinstall all addons but it was worth it since the toolbar now behaves normally Apparently the profile I have been carrying a few years now with all previous versions of firefox carried some bugs with it. It could also have been a problem with the 64 bit version of windows I installed since all previous versions were 32 bit.

Kocayine 0 solutions 4 answers

I had the same issue but it might not be caused by the same thing but for whoever finds this thread and with the same issue I thought I'd say that I fixed it by removing the addon called "Menu Editor". So if you have that addon along with this problem, try to disable it and see if it works.